Linksys, a Division of Cisco Systems, Increases Customer Satisfaction and Reduces Customer Support Costs by Using Learn.com's LearnCenter Platform

Learn.com®, the leader in on-demand workforce development and productivity, announced today that Linksys, a division of Cisco Systems, Inc., headquartered in Irvine, California, was the subject of a recent case study titled Global Customer Support Training, Linksys Streamlines Agent Training to Improve Customer Service. This case study will be featured in the July issue of ASTD's T&D Magazine.

Sunrise, FL (PRWEB) July 26, 2007 -- Learn.com®, the leader in on-demand workforce development and productivity, announced today that Linksys, a division of Cisco Systems, Inc., headquartered in Irvine, California, was the subject of a recent case study titled Global Customer Support Training, Linksys Streamlines Agent Training to Improve Customer Service. This case study will be featured in the July issue of ASTD's T&D Magazine.

According to the study, Linksys utilizes the LearnCenter platform to develop an online training and product-purchase authorization program for value -added resellers (VARs); extend its training infrastructure to customer support agents in technical assistance centers worldwide; develop e-learning modules to change agent behavior; and measure the impact of customer support agent training programs. As a result, Linksys increased customer satisfaction, reduced customer support costs and increased the percentages of problems solved. The Linksys training department took less than nine months to build out the Agent e-Learning program, including development of course modules and the website portal.

"The testing component of e-learning allows us to exert more control over the operations of our technical assistance centers -- how agents are trained, and their levels of process adherence and quality. We used the LearnCenter platform to drive content to the agent level, which had never been done before," said the Director of Worldwide Training and Development, Linksys.

About the LearnCenter Platform

Built on Learn.com's award-winning Learning Management System (LMS) technology, the LearnCenter platform has grown into the industry's leading and most complete Talent Management Suite (TMS). The LearnCenter platform manages the entire pre-hire to retire lifecycle by creating a cost effective, high quality training, development and measurement environment designed to empower users with visibility into and control of their career planning while providing management with real-time business intelligence. Learning Management, Performance Management, Content Management, Online Authoring, Succession Planning, Collaboration, e-Commerce, Portal Authoring and more are included within one solution, with one interface and one partner -- Learn.com.

About Linksys

Founded in 1988, Linksys, a Division of Cisco Systems, Inc. is the recognized leader in Voice, Wireless and Ethernet networking hardware for consumer, SOHO and small business users. Linksys is dedicated to making networking easy and affordable for its customers, offering innovative, award-winning products that seamlessly integrate with a variety of devices and applications. Linksys provides award-winning product support to its customers. For more information, visit www.linksys.com.

About Learn.com

Learn.com® is the worldwide leader in on-demand workforce development and productivity with more than 50 million end users around the globe. Our broad suite of on-demand solutions can fully automate the pre-hire to retire lifecycle within any organization. Learn.com's unwavering commitment to understanding client needs, goals and objectives allows us to partner with our clients to increase business performance. The Learn.com family of solutions includes the award-winning LearnCenter® talent management suite, the WebRoom™ Web conferencing suite, the CourseMaker Studio® Authoring Tool, Mentor® EPSS and the 1,000 title Learn2® online course library. For more information please visit www.learn.com or call 954-233-4000

Learn.com, its logo, LearnCenter, CourseMaker Studio, Mentor and Learn2 are registered trademarks of Learn.com. All other trademarks are respectfully acknowledged.

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