Online Christmas Décor Retailer Balsam Hill ™ Now Offers 24 Hour Customer Service

As people everywhere decorate their homes for the Holiday season, online Christmas tree retailer Balsam Hill ™ is ready to better service their customers' needs by offering 24-hour telephone customer service.

Redwood City, CA (PRWEB) November 5, 2007 -- As people everywhere decorate their homes for the Holiday season, online Christmas tree (http://www.balsamhill.com) retailer Balsam Hill ™ is ready to better service their customers' needs by offering 24-hour telephone customer service. Already open for business online all day, every day at www.balsamhill.com, the luxury brand of artificial Christmas trees (http://www.balsamhill.com/Artificial-Christmas-Trees-s/1.htm), Christmas wreaths and garlands hopes that this will make it even easier to provide the highest level of customer service as their peak season approaches.

Balsam Hill is not alone among online stores in expanding their telephone customer service offerings. Online movie rental giant Netflix recently eliminated e-mail as a vehicle for customer service inquiries and now directs all inquiries to their Portland call center. Netflix's decision, which runs counter to current trends in corporate customer service, is a crucial part of their strategy to avoid losing market share as movie rental giant Blockbuster expands into the online space. Tom Adams, President of Adams Media Research, commented "It's very interesting and counter to everything anybody else is doing. Everyone else is making it almost impossible to find a human."

Though Balsam Hill ™ is keeping the e-mail channels open, they are excited to provide the best customer service possible. "It's a huge priority for us. We try to provide a stress-free shopping experience so our customers can enjoy our beautiful trees and relax during the holidays," says Thomas Harman, Balsam Hill ™ founder.

About Balsam Hill™

Balsam Hill™'s mission is to create the highest quality artificial Christmas trees, wreaths and garlands you can find anywhere. The Balsam Hill ™ team is passionate about developing life-like, premium pre lit Christmas trees (http://www.balsamhill.com/Prelit-Artificial-Christmas-Trees-s/24.htm) for a more festive---and convenient---holiday season. Based in Redwood City, California, Balsam Hill ™ designs all of its own trees, which are available exclusively through its San Francisco Bay Area retail stores and online through www.balsamhill.com.

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