The American Institute of Chemical Engineers Selects Parature On-Demand Support Software for Associations

Integrated software suite provides ability to manage and prioritize internal and external support requests.

Vienna, VA (PRWEB) November 29, 2007 -- Parature, the global leader in on-demand customer support and help desk software (www.parature.com), announced today that the American Institute of Chemical Engineers (AIChE) has selected Parature Support Software for Associations to manage the support needs of their 40,000 members from 93 countries. AIChE is the world's leading organization for chemical engineering professionals, providing information on processes and methods to help facilitate professional advancement.

AIChE serves a substantial number of chemical engineers globally, as well as their internal clients; the technical societies that lie within the AIChE umbrella, according to Christine Grady, Director of Online Services. Their utilization of a homegrown, proprietary program for support requests was not a sufficient solution to provide their clients and members effective support. They needed software that enabled the ability to filter, prioritize and route support requests to appropriate queues to provide efficient support. Implementing Parature Support Software for Associations (http://www.parature.com/associationsupport.aspx) ensures effective internal communication, exceptional member support, and enables member self-service.

“Implementing Parature software will provide us with the ability to effectively manage our client and member support requests and empower us to provide the level of service our members deserve, helping us to ensure membership growth and retention,” stated Grady. “Additionally, the fact that Parature software can be integrated with our association management software, TMA Resources’ Personify, is a huge value add.”

Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their members by enabling member self-service, increasing member retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.

“Associations are consistently challenged by retaining their members and appropriately managing their member support requests,” said Duke Chung, Parature President and CEO. “Parature is championing the way to provide associations with the smartest, most effective way to support their members to increase member retention and improve the efficiency & effectiveness of their support teams.”

Parature, Inc.

Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, gaming/interactive media and government with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 8,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit www.parature.com or call 1.877.GO.PARATURE.

American Institute of Chemical Engineers (AIChE)

AIChE, celebrating its 100th anniversary in 2008, is a professional society of more than 40,000 chemical engineers in 93 countries. Its members work in corporations, universities and government using their knowledge of chemical processes to develop safe and useful products for the benefit of society.

Through its varied programs, AIChE continues to be a focal point for information exchange on the frontier of chemical engineering research in such areas as nanotechnology, sustainability, hydrogen fuels, biological and environmental engineering, and chemical plant safety and security. More information about AIChE is available at www.aiche.org.

Media Contact:

Dayna Tenorio

(703) 564-7758

dtenorio @ parature.com

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