TELEPHONES 101

According to the census, there are 287,000,000 people in the US population. 95% of them are telephone users. Less than 3% are trained telephone technicians... Advantage Telco's! Surprised?" Asked C. Jonathan Lewis, author of The Telephone Troubleshooting Desk Reference. Its just plain common sense," he continued.

(PRWEB) July, 2003 -- According to the census, there are 287,000,000 people in the US population. 95% of them are telephone users. Less than 3% are trained telephone technicians... Advantage Telcos! Surprised?" Asked C. Jonathan Lewis, author of The Telephone Troubleshooting Desk Reference. Its just plain common sense," he continued.

His book has been recognized by the prestigious, TELEMANAGEMENT, Canadas leading telecom journal, as a genuinely useful item." While extremely consumer friendly, The Telephone Troubleshooting Desk Reference is nonetheless very informative and one neednt be a techno-geek.

Published December 15, 1999... This award-wining book, recipient of a Writers Digest -- 2000 National Self-Published Book Award," describes the eleven most common problems that cause service interruptions and what to do about them. Its a handy guide written for technicians and now modified for use by the general public -- serving the needs of both business and residential customers.

It is also used by RBOCs (Regional Bell Operating Companies) and CLECs (Competitive Local Exchange Carriers) alike to train their in-house repair service and customer service representatives...

This handy guide is now a welcome advent of escalating importance to home or office especially in view of the impending telephone strike between Verizon and some of its unions.

To find out more or place an order, visit the authors website at:

http://www.C-JonathanLewisAssoc.com/