Featured on CNN's Lou Dobbs Tonight 9/23/03 - COPC and Offshore Contact Centers

Customer Operations Performance Center Inc. (COPC) is proud to announce that Peter Bloom, President of COPC, appeared in a segment of CNN's "Lou Dobbs Tonight" called "Exporting America" on September 23, 2003.

COPC's Peter Bloom Discusses Offshore Contact Centers with CNN

Amherst, NY (PRWEB) September 23 2003-- Customer Operations Performance Center Inc. (COPC) is proud to announce that Peter Bloom, President of COPC, appeared in a segment of CNN's "Lou Dobbs Tonight" called "Exporting America" on September 23, 2003.

The latest trend toward exporting white-collar jobs overseas has spurred the attention of the press. What started out as a simple interview by The Buffalo News, has turned into a major news item for the renowned news station, CNN. During the CNN interview, Peter Bloom discussed the benefits to the companies that choose to move their customer services operations overseas and the affect this is having on U.S. cities, i.e. Buffalo, New York. He also reviewed what U.S. companies can do to prevent this "movement" from happening.

Headquartered in Amherst, N.Y., COPC is the leading authority on customer contact center operations. COPC serves clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States. As President and Co-founder of COPC, Peter Bloom sets the standards for operational and financial success as one of the original authors of the COPC-2000® Standard -- an operation improvement standard that has raised the bar in the customer contact center and transaction processing industries.

Additional information about COPC is available at www.copc.com.

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