Maestro Diamond Plus Service Delivers Live Web Training to Maximize Staff Productivity

Real-time on-demand e-Training gives Maestro users the power to "Learn and Return," so they can immediately apply their new skills and knowledge.

Markham, ON (PRWEB) April 22, 2008 -- NORTHWIND (http://www.maestropms.com/?campagin=PRWebDiamondPlusApril222008)-Maestro PMS, provider of the Maestro (http://www.maestropms.com/?campagin=PRWebDiamondPlusApril222008)™ Enterprise Property Management Suite of hotel software (http://www.maestropms.com/products.aspx?campagin=PRWebDiamondPlusApril222008) and reservation management (http://maestropms.com/ModuleResEze.aspx?campagin=PRWebDiamondPlusApril222008) solutions for high touch single and multi-property operations, announced today it is expanding it's industry leading Diamond Plus Service to include live, on-demand refresher and advanced training sessions over the Web. This one-on-one training enables Maestro users anywhere in the world to become more productive as they receive live instruction on how to fully utilize Maestro's advanced functionality.

NORTHWIND's new Diamond Plus one-on-one live training makes it easier for users to get the most from their Maestro solution, while maximizing their time and productivity through convenient on-demand learning. The online sessions with Maestro experts provide the widest range of system classes to meet ongoing training needs while accommodating staff schedules.

Online Training Increases Staff productivity

Maestro users can access an educational curriculum featuring live online classes and pre-recorded educational webinars as part of their Diamond Plus Service benefits. This new personalized Web-based training complements NORTHWIND's comprehensive training offerings, creating a flexible, blended learning experience that includes traditional classroom training, client-site training, and online learning.

Real-time Assistance

Each live training session is facilitated by a Maestro certified expert and provides the opportunity to ask questions during the session. The user has access to the live, instructor-led personal topic of their choice. This flexibility enables Maestro users to "learn and return," allowing them to apply new skills and knowledge immediately after their training session.

The personal attention gives each user their own learning environment and enables them to set their own pace throughout the training, and improve their proficiency. The main purpose is to support advanced knowledge gain in a convenient and highly efficient way for the user.

Flexible Training Opportunities

The one-on-one online training session is not intended to replace Maestro's current traditional onsite training offering. The new online training program is provided as part of a blended-learning process that combines onsite training and web-based tools and learning.

NORTHWIND's industry standard setting Diamond Plus Service offers a variety of training options enabling clients to find the right training and education to meet their unique needs, including:

•    Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)

•    Personalized online training classes, webinars and DVDs

•    Professional operations consulting services

"The changing nature of the hospitality workforce has direct implications for learning and training," said Warren Dehan, president of NORTHWIND's US operations. "The good news is that Internet technology and strategies are already in place to effectively train Generation X and Millennial employees. The secret to our success lies in tailoring and blending training approaches to support our users and their staffs and show that we are committed to their growth and success."

Diamond Plus Service You Can Rely On

Maestro provides users with free upgrades and transition services as well as online training webinars, tutorials and other assistance as part of their standard Diamond Plus Service agreement - the industry's most comprehensive hotel system service package. The core of Diamond Plus Service is NORTHWIND's hotel-trained professional support team that is available 24 hours each day by phone and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly.

Dehan adds, "Our new on-demand training program builds on NORTHWIND's tradition of unparalleled service and demonstrates our continuous commitment to improving our customers' ability to achieve their revenue and operational goals by getting the most out of Maestro's flexible and robust solutions."

To learn how to leverage our PMS to increase online revenue, read the NORTHWIND-Maestro Web Connection White Paper (http://www.maestropms.com/ContactUs.aspx?campagin=PRWebDiamondPlusApril222008).

To see all the Property Management System solution technologies offered by NORTHWIND, visit us at HITEC 2008 (http://www.hftp.org/HITEC?campagin=PRWebDiamondPlusApril222008) June 17-19 in Austin, TX. Please contact or visit us to request a demo and find out what our service can do for yours!

The 2008 Maestro Users' Conference 'Guest Connections' will be hosted in Niagara-on-the-Lake, April 28 - May 2, 2008. For more information please visit www.maestropms.com/conference2008.aspx (http://www.maestropms.com/conference2008.aspx?campagin=PRWebDiamondPlusApril222008)

Maestro Property Management Suite

The Maestro Suite is comprised of more than 20 integrated modules on a single-image database for centralized, real-time full property automation, providing a 360-degree guest view at every point of contact. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Web Functionality, Timeshare Owner Management with Web Functionality, Spa and Activities, Club Membership, Yield Management, Golf Course, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

About NORTHWIND - Maestro PMS

NORTHWIND (http://www.maestropms.com/?onph=HOL?campagin=PRWebDiamondPlusApril222008) is recognized in the hospitality industry for its "standard setting" Diamond Plus Services and state-of-the-art Maestro technology. The company is respected for being a long term partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing flexible solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational control and profitability. NORTHWIND is empowering over 8000 users worldwide by delivering the industry's most scaleable, flexible and advanced property management solution suite with more than 20 robust Maestro modules.

Contact:

NORTHWIND - Maestro PMS, North America

Audrey MacRae - Director, Sales & Marketing

Phone: 905.940.1923

Toll Free: 1-888-667-8488

Email: info(at)maestropms.com

www.maestropms.com/HOL?campagin=PRWebDiamondPlusApril222008

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