Secrets Of Successfully Launching Best Practices for Information Technology Service Management

Come and learn from an experienced IT Service Manager how he started using ITIL to implement world class Information Technology Service Management. On November 13th, 2003 the National Capital Area Local Interest Group of the IT Service Management Forum USA (itSMF) is hosting a case study presentation in Vienna, Virginia. An industry-leading IT Service Manager at a large international organization will walk through details of how he initiated the transformation of his organizations IT Service Management capability.

Washington, D.C. (PRWEB) November 6 2003 -- On November 13th, 2003 at 5:30 PM, the National Capital Area Local Interest Group of the IT Service Management Forum USA (itSMF) is hosting an informative case study presentation in Vienna, Virginia. An industry-leading IT Service Manager at a large international organization will walk through details of how he initiated the transformation of his organizations IT Service Management capability. The discussion will focus on practical and real-life steps in implementing and institutionalizing the IT Infrastructure Library (ITIL). ITIL is the worlds most popular compendium of best practices in IT service management and Thursdays speaker is one of the areas leading experts on ITIL implementation. Attendees will understand the mechanics of getting started using ITIL to build world-class capability and can join in the discussion of lessons learned during ITIL startup.

Meeting Details

The meeting will be held on Thursday, November 13th at The Atrium at Meadowlark Gardens, 9750 Meadowlark Gardens Court in Vienna, Virginia. There is no charge for members of the itSMF. There is a small door charge of $5 for non-members of the itSMF. The venue, food and refreshments are sponsored by Gefion, Inc.

About the National Capital Area itSMF LIG

IT executives and experts from leading government agencies and companies have recently formed a local chapter of the Information Technology Service Management Forum USA (itSMF). The focus of this group is on furthering the state of the art of IT Service Management through best practices propagation, case study sharing and the study of ITIL and other disciplines. More information on itSMF USA can be found at http://www.itsmf.net. The local chapter events can be found at http://www.itsmf.net/state.

Event Directions

The Atrium at Meadowlark Gardens is located off of Beulah Road, between Route 7 and Route 123, south of the Dulles Access Road.

From I-495, take Exit 47A onto Route 7 (Leesburg Pike) towards Tysons Corner. Drive 5 miles west, turn left onto Beulah Road and drive 1 mile to the park entrance on the right (just after you cross over the Toll Road). Park in the Atrium parking lot to your right.

From I-66, exit onto Routh 123 North to Vienna (Exit #60). After approximately 4.3 miles, turn left onto Beulah Road and follow it approximately 2 miles to the four-way stop. Stay to the left to continue onto Beulah Road for 0.5 miles to the park entrance on the left. Park in the Atrium parking lot to your right.

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Note to editor: itSMF experts from local government and corporate organizations are available for interviews. To make arrangements, contact Kirk Holmes at (301) 998-6108 or via email at kirk.holmes@holmesandassociatesinc.com.