Canadian Call Center Growth

Media Release

FOR IMMEDIATE RELEASE

CTS announces spin-off of call center division as CONNECTEL Communications

CONNECTEL spin-off strengthens market position as Canada's premier outsourced contact center.

Ottawa, Ontario, Canada, May 17, 2000. CTS announced today the spin-off of it's successful call center / contact center division as CONNECTEL Communications. Concurrent to the spin-off, a new web site has been launched at www.connectel.com containing detailed descriptions of CONNECTEL's various outsourced call center services. Services include traditional telephone based services as well as advanced web-based interactive services.

CONNECTEL Communications, established in 1985, was one of two original companies that merged to become CTS in 1992. "The revival of the CONNECTEL name reflects our commitment as a market leader in the call center industry. ", Said Michael Marshall, Vice President of CONNECTEL. "Shifting operations of the call center division to the CONNECTEL name strengthens our market position greatly. The CONNECTEL name has a rich history of trust and experience. Our goal is to capitalize on this history and become the unrivalled North American leader in telephone and web-based contact center services."

CONNECTEL has advanced Internet interaction capabilities which include: live chat; co-browsing; file and image sharing; white boarding and form sharing. Used in concert, these tools are ideal for the provision of web-based customer service. Queries can be handled quickly and professionally by CONNECTEL representatives on behalf of ECommerce, eBusiness and corporate web sites. Customers require nothing more that a standard web browser to participate in interactive sessions.

About CTS

Since 1992, CTS has provided Customer Interaction and Relationship Management solutions to business, corporations and governments throughout North America. Using leading edge web-based technologies, CTS' focus on the customer experience has helped numerous companies to achieve success. Clients include the Government of Canada, Cognos Corporation, QNX Software and DY4 Systems. http://www.ctsnet.com

Contacts

Dave Potter
Tel (613) 564-6565
Fax (613) 842-4150
dpotter@ctsnet.com