ICP Unveils The Laptop Assurance Program for Fortune 500-1000 Companies

ICPs Laptop Assurance Program" was initially developed for one of our Fortune 500 clients. This breakthrough program has proven so successful, it is now available to any organization that wants to dramatically improve the support-and increase the productivity-of its mobile users.

As more business professionals use laptops, the need to obtain fast, quality service has become mission critical, especially while traveling," said John DeLeo, Senior Vice President of Sales for ICP. The technology and procedures of the Laptop Assurance Program were designed to minimize downtime, while enabling clients to effectively track and manage their mobile assets."

The Laptop Assurance Program is modeled on the hot swap" depot concept. But the program is radically different in that it provides:

   Guaranteed 24-hour turnaround
   Overnight shipment to any destination nationwide
   The clients custom image pre-installed
   Personalization for the mobile user (network ID, budget code, etc.) pre-installed
   Capture and tracking of all service repair activity
   Real-time client access to all laptop data via the Web

The entire process is driven by ICPs proprietary electronic order management system, NASS. Using NASS, we are able to capture and manage all laptop information within a single system, down to the details for each individual mobile user," according to Lou Esposito, Senior VP of Information Technology for ICP. NASS can effectively track any category of asset data that is important to the client."

The Gartner Group research organization calculates that Total Cost of Ownership" for a mobile user can be as high as 4 times the products purchase price. At minimum, 40% of TCO relates to service and support. The Laptop Assurance Program directly addresses these areas, dramatically reducing TCO. Any organization that depends on the productivity of mobile users will benefit from the speed, convenience, and reliability of the Laptop Assurance Program.