InstantService.com Teams Up With CobWeb, elingo, FastFocus, TouchScape and YY To Offer World Class E-Commerce Solution

Seattle, WA-October 24, 2000--

InstantService.com, the premiere provider of live human interaction software for e-commerce websites, has announced its partnership with five leading vendors of complimentary software products that will offer InstantService.com customers a world class integrated e-CRM solution. "Our unique Integration Window makes it possible to easily integrate the very best e-CRM solutions on the market", said Myril Shaw, VP of Sales and Marketing for InstantService.com, InstantService provides the human connection when you need it most for all of these components. We can handle multi-lingual environments and through these integrations significantly enhance the efficiency of the agents or employees. What makes this truly exciting is that the customer gets the best of all the components without having to settle for mediocrity in any of them."

Cobweb offers a unique combination of development, hosting, security, operations and transaction processing in an ASP delivered turnkey solution. The Cobweb solution makes easy and effective e-Commerce a reality", said Rich Lancaster, President and CEO of Cobweb, But easy integration with live on-line human assistance, which all the industry experts agree is essential to drive customer loyalty and enhance e-Commerce revenue, joined with the efficiency and ease-of-use capabilities of these other partners, creates a world-beating e-CRM solution set." elingo offers real time internet translation services while Fast Focus develops tools that guide visitors to the products they desire to buy. TouchScape supplies a smart knowledge base", customer and product registration as well as customer assistance to retain and extend the relationship with the customer. YY Software is the intelligent auto response software offering that assists the customer electronically over multiple mediums to get the answers to their inquiries.

The combination of the five partners with InstantService.com makes the Live Questions, Live Answers" concept a reality by easily integrating all the technologies together. This combination of vendors may be viewed at the
e-CRM/Service and Support Show at Moscone Center on October 24-26, 2000.

About CobWeb:
CobWeb is an ASP that was founded on the belief that most businesses are best served by outsourcing mission-critical e-commerce applications. By using an outsourced solution, merchants are able to decrease their time to market, reduce their exposure to risk in the ever-changing high tech arena, and concentrate on their core competency-- selling their product or services to the customer. CobWeb created E-$torefront, a unique compound of development, hosting, security, operations and transaction processing capabilities all in a single turn-key, e-commerce solution. E-$torefronts bonding of essential commerce elements provides the purest solution for expanding your business. For further information, please visit www.cobweb.com.

About elingo:
elingo is the leading internet translation infrastructure company and provider of online translation solutions to major e-businesses around the world. elingo develops and hosts a platform of best-of-breed, private-label, real-time language translation solutions including translated search, text, email and Web browsing, allowing e-businesses to focus on their own core competencies. Through its partnerships, elingo provides portals, email outsourcers, e-commerce and content sites the highest quality internet translation services available, enabling a dramatic increase in available content and access to vast new online audiences. elingo currently offers translation services for the following languages: English, French, Italian, German, Spanish, Japanese, Russian and Portuguese. Translation solutions for the Chinese, Korean and Arabic languages are under development and will be available shortly. For further information, please visit www.elingo.com.

About Fast Focus:
FastFocus enables businesses to deploy focused information management systems with easy navigation on Web-enabled PCs and very shortly on handheld wireless devices such as cellular phones and PDAs. The FastFocus Buying Decision System has a strong value proposition for companies engaged in online commerce. FastFocus gives these businesses the essential tools to dramatically increase their online commerce revenues by significantly enhancing the search and buying decision experience of Web site visitors ("eVisitors"). FastFocus is integrating its software system with complementary technologies such as streaming media, live chat, and voice recognition that make it even easier for eVisitors to find, decide and buy on the Web. For further information, please visit www.fastfocus.com.

About InstantService.com:
InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e-commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService is delivered through the Application Service Provider (ASP) model for fast, cost-effective implementation and use. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Ditech.com, Sundance, PetsWarehouse.com, Peragis Inc., InfoUSA.com, TouchMarketing.com, and MobileUSA.com. For more information on InstantService live online interaction technology, go to www.instantservice.com or call 206/956-8000.

About TouchScape:
TouchScape is the fast, affordable Web-based service that makes it possible for companies to identify, register, service and market to their customers. TouchScape provides product and consumer registration, customer self service and assisted service, and database-driven permission marketing to help companies acquire, retain and extend their customers. TouchScapes customized applications help emerging and mid-market companies build solid relationships with customers. With TouchScape, youll know the interests, buying habits, concerns, needs and wants of your customers. And customers will know they're cared for, quickly and efficiently - anytime. As a pure Application Service Provider, TouchScape allows companies to invest more in customers and less in technology. Visit www.touchscape.com or call 1-888-488-2664 for a free product demonstration.

About YY Software:
YY Software is the exclusive provider of intelligent auto-response software and solutions for Internet-enabled Customer Interaction Centers (CIC). YY Software Corporation has developed a suite of intelligent, client support products that serve customer inquiry needs quickly, accurately, and automatically. The products provide tremendous value through the ability to understand message content, respond automatically to customer inquiries, and to respond and take action, all within a reliable and robust architectural framework. YY Software is strategically positioned as the only enterprise-class provider with intelligence-based, multi-actionable products using advanced linguistic technology that provides our clients significant cost saving, increased revenue and their customers with a more rewarding customer service experience. For further information, please visit www.yy.com.
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