InstantService.com and elingo Form Strategic Partnership for E-Commerce Websites

Seattle, WA—October 25, 2000—

InstantService.com, the premiere provider of live human interaction software for e-commerce Web sites, today announced its strategic partnership with elingo, bringing international real-time language translation together with live online human assistance to form a revolutionary e-CRM application.

The essence of ASP deployed e-CRM applications is in providing customer service, e-Commerce sales, and product support services to the world," said Myril Shaw, InstantService.com VP of Sales. Our partnership with elingo allows us to provide best-of-breed live text-based chat with real-time language translation - the kind of advanced technology needed to globalize the e-CRM industry. Our clients maintaining international Internet presence can now centralize their online support services and communicate globally with seven different language options."

The new InstantService-elingo offering provides language interfaces in French, German, Italian, Japanese, Portuguese, Spanish, Russian and English. Chinese is scheduled for release later this quarter. Deployed as an ASP solution, InstantService-elingo can be deployed internationally as easily as with clients in the United States.

elingo is an industry-leading provider of real-time language translation. I see our companies partnership having an incredible effect on the industry," said Mike Ballard, elingo CEO, Together we provide an industry leading e-CRM application that joins the four corners of the Internet."

InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. InstantService.com technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and a variety of other technologies.

elingo and InstantService.com are sharing a booth at the e-CRM/Service and Support Show at Moscone Center in San Francisco on October 24-26, 2000 (Booth #2301) and both companies offerings will be available for demonstration.

About InstantService.com
InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e-commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time – even over a wireless connection, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService.com is delivered through the Application Service Provider (ASP) model for fast, cost-effective implementation and use. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Ditech.com, Sundance, PetsWarehouse.com, Peragis Inc., InfoUSA.com, TouchMarketing.com, and MobileUSA.com. For more information on InstantService.coms live online interaction technology, please go to http://www.instantservice.com/ or call 206/956-8000.

About e-lingo
e-lingo is the leading Internet translation infrastructure company and provider of online machine translation solutions to major e-businesses around the world. e-lingo develops and hosts a platform of best-of-breed, private-label, real-time language translation solutions including translated search, text, email, chat, instant messaging, wireless, and Web browsing, allowing e-businesses to focus on their own core competencies. Through its partnerships with Inktomi Corp. and leading machine translation providers, e-lingo provides portals, ISPs, email providers, e-commerce and content sites the highest quality internet translation services available, enabling a dramatic increase in available content and access to vast new online audiences. Information on the company and its services is available online at http://www.e-lingo.com .

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