InstantService.com and YY Software Enter Partnership to Form Automated-Response and Human Interaction e-CRM Solution

Seattle, WA - October 26, 2000 -

InstantService.com, the premiere provider of live human interaction software for e-commerce Web sites, today announced its strategic partnership with YY Software Corporation, a privately held company that provides intelligent automated customer interaction software. The combined technology provides e-commerce sites with intelligent, rapid auto-responses and live text-based chat interactivity to constitute an industry-leading e-CRM solution.

Im very excited about this partnership because the Internet for the e-commerce customer is about convenience," said Mike Lande, InstantService.com CEO. Customers want accurate and rapid responses to their online inquiries. If they cant get the answers themselves, then they want access to a real person to assist them. YYs technology can assist Customer Service Representatives (CSRs) using InstantService by supplying them with suggested auto-responses. Our joint offering is truly industry leading. Together, YY Software and InstantService.com provide the full service e-CRM solution for the e-consumer. "

YY Software products represent a revolutionary breakthrough in email auto-response because they read messages the way people do, word by word, putting content into its proper context, and then respond, as would a helpful person who understands the message and knows the right answers. I am extremely pleased to be partnering with InstantService.com," said Kirk Oatman, founder and CEO of YY Software. Joining two best-of-breed technologies that naturally complement one another provides the competitive edge that every Internet business is looking for today."

InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. InstantService.com technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and a variety of other technologies.

YY Software Corporation and InstantService.com are sharing a booth at the e-CRM/Service and Support Show at Moscone Center in San Francisco on October 24-26, 2000 (Booth #2301) and offerings from both companies will be available for demonstration.

About InstantService.com:
InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e-commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time -- even over a wireless connection, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService.com is delivered through the Application Service Provider (ASP) model for fast, cost-effective implementation and use. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Ditech.com, Sundance, PetsWarehouse.com, Peragis Inc., InfoUSA.com, TouchMarketing.com, and MobileUSA.com. For more information on InstantService.coms live online interaction technology, please go to www.instantservice.com or call 206/956-8000.

About YY Software Corporation:
YY Software Corporation, with headquarters in Mountain View, California, is the premier provider of intelligent auto-response software for eBusiness platforms. YY's breakthrough-technology products read and rapidly reply to electronic inquiries with the highest levels of accuracy, functionality, and reliability across all customer touch points: Web site, email, chat, and, in the future, voice. YY solutions are designed to provide a rapid return on investment by helping enterprises increase sales and enhance customer satisfaction while reducing customer service costs. Visit YY at www.yy.com.

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