VideoGate.com Provides Shared Applications to Clients Web Sites

             For More Information Contact:
    Jennifer Cook, Crescent Public Relations
                            704.335.1350 tel
                        jcook@crescentPR.com

Charlotte, NC -- Searching for more-detailed information about a particular product, event, or service on a website once meant lengthy, frustrating waits for responses from automated phone lines or too-busy call centers. But with the introduction of Connection software, Charlotte-based VideoGate.com offers e-businesses a customer service solution.

Mike Sibley, VideoGate.coms president and CEO, explains that, Our products move beyond technological advances to improving relationships between people. When online companies use Connection, or customized service software, they offer site users real-time assistance from knowledgeable sales agents. For website consumers everywhere, we can make the Internet come alive."

Via real-time text-chat interaction, in which representatives type conversationally back-and-forth with customers, voice-over IP, that enables agents and consumers to speak to one another, and interactive video, website users can share documents, ask questions, and gain access to advanced technological programs. Visitors to the web site can share documents and programs with company representatives, taking advantage of shared applications and maximizing the information presented by the website.

Connection significantly reduces lengthy service calls by enabling site users to see exactly what agents see. Thus, companies can offer faster, more thorough answers to their customers' questions, and more effectively complete the sales process.

VideoGate.com, Inc., offers live customer service and sales solutions for both inter- and intranet applications. Founded in 1998, the company provides real-time interaction coupled to improve customer confidence.

To experience Connection in a live, one-on-one encounter, visit www.VideoGate.com. Click on one of the links above, and while at the site, press the live demo" button. VideoGate.com personnel will be pleased to demonstrate the latest advancements.

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