Pacific WebWorks Online Customer Satisfaction Skyrockets with InstantService - Live Human Interaction eCRM Communication Technology

Seattle, WA. – December 14, 2000 - InstantService.com, a leading provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, today announced that Pacific WebWorks, Inc. (OTCBB: PWEB - news) developer of business software for the Internet, has dramatically increased its ability to deliver excellent online customer service with InstantService - live human interaction.

During the past two months that InstantService has been deployed on their site, Pacific WebWorks has been able to better service online customers with premiere real-time quality technical and client support. The technology provided by InstantService has out performed the eCRM solution they initially engaged. Today Pacific WebWorks is satisfying more online customer needs than ever before.

Michael Sparzo, Pacific WebWorks Director of Technical and Customer Support, stated, Since we have made the switch to InstantService.com we have seen a positive response to our new Web-based chat. With the InstantService.com technologies, as well as Pacific WebWorks resources, our staff can take 24 live customer requests at one time. This technology has greatly improved our live reply response time due to the efficient and reliable ASP model InstantService.com provides. As Pacific WebWorks Inc. continues its current growth pattern, these tools will expand to provide maximum service to our e-clients."

InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. InstantService.com technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and a variety of other technologies.

The e-commerce competition is fierce," said Myril Shaw, InstantService.com V.P. of Sales. To succeed, e-businesses have to deliver high quality service to both win new customers and retain those they already have. The success story of Pacific WebWorks is a joint effort. We provided them with InstantService, our best of breed live chat communication service. Pacific WebWorks supplied the highly skilled team of client and technical service professionals. Now they are delivering the quality customer support that is producing thousands of loyal customers."

About Pacific WebWorks and IntelliPay

Pacific WebWorks, Inc. engineers business software technology for the Internet based on their proprietary source code. The company's premier product, Visual WebTools, allows businesses to create, manage, maintain and edit a Web site by and for themselves without the costs and time delays traditionally associated with this process. The user of Visual WebTools can make changes and additions to their Web site instantly 24 hours a day, seven days a week. Pacific WebWorks is a Microsoft Certified Solution Provider and a Compaq Solutions Alliance Partner.

Pacific WebWorks, Inc. is currently developing Visual WebTools V4, which will allow small to medium-sized businesses the ability to run a cash register, handle point-of-sale functions, tender transactions, control store operations, generate leads, manage inventory, run sales promotions, capture demographic information about customers. Visual WebTools V4 will also expand our Internet technologies to include point-of-service, accounting, reporting, catalog management, pre-sales qualification, item comparison and selection, after-sales services and advanced one-to-one marketing. This solution will make integrating e-commerce and traditional retailing within a Brick-and-Mortar business easy and inexpensive. By combining these e-retailing capabilities with the current Visual WebTools resources, small to medium-sized businesses will have a complete Internet-enabled, end-to-end business solution. The release date of VisualWebTools 4 is targeted for early 3rd quarter, 2000.

IntelliPay, Inc., a Pacific WebWorks, Inc. company, helps companies make the most of their e-commerce Web sites. They specialize in providing online, secure and real-time payment processing services for thousands of businesses of all sizes. IntelliPay systems use industry standard security components and methods, the exact same standards used by all major commerce sites. Serving customers such as Ecast, Inc., OlanMills®.com, NetTaxi(tm), LicenseMusic.com(sm), Network ICE(tm) and Foundry Networks, Inc. (NASDAQ: FDRY - news), WWW.COM, and other innovative businesses, IntelliPay continues to expand its reach by helping businesses accept real-time payments in modern marketplaces. IntelliPay has direct, secure connections to National Data Corp. Atlanta - NDC Ecommerce (NYSE:NDC - news), First Data Corporation Nashville (NYSE:FDC - news), Vital (VisaNet), NOVA (NYSE:NIS - news) and First Tennessee Bank. IntelliPay has partnerships and alliances with Equifax (NYSE:EFX - news), CyberSource (NasdaqNM: CYBS), U.S. Merchant Systems, Wells Fargo(tm) Merchant Services, Wachovia(tm) Merchant Services, Bowstreet and Exodus Communications(tm) (NasdaqNM: EXDS). The company is constantly working to improve our systems and usability in order to provide clients the most efficient and powerful tools available. For more information on IntelliPay, visit www.intellipay.com.

About InstantService.com

InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e-commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time - even over a wireless connection, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService.com is delivered through the Application Service Provider (ASP) model that yields fast, cost-effective implementation and use on over 600 end user sites. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Sento, Ditech.com, Sundance, McAfee.com, Square Trade, Peragis Inc., CareerEgypt.com, InfoUsa, and OnlineLearning.net. For more information on InstantService.com's live online interaction technology, please go to www.instantservice.com or call 206/956-8000.