TeleMagic Announces Professional Services Program

Dallas, Texas October 12, 2000: TeleMagic is pleased to announce the formation of the TeleMagic Professional Services Program. The Professional Services Program was created at the request of TeleMagics channel partners and customers to assist TeleMagic Authorized Marketing Partners in the support of its customer base.

Professional Services will consist of two categories: local services and remote services. Local services are defined as those services that can be performed at the TeleMagic corporate offices such as, Template design classes, Report design and New Authorized Marketing Partner (AMP) Training, re-certification classes, and remote access technical support. Remote services require a Professional Services Team member to be on-site with the client performing tasks such as end user training, New AMP training, product installation, technical support and needs analysis.

TeleMagic is passionate about providing quality customer service and support," stated Karen Brittain, Vice President of TeleMagic. The addition of the Professional Services Program will take TeleMagics Customer Care Program to the next level."

"We had a project that really required the inner knowledge, certainty and inside" information, that only a TeleMagic Inc, representative could provide. stated Jeff Multz of Emerging Market Technologies in Atlanta, We hired, what we feel is the best person inside TeleMagic, Ed, and he fulfilled the customers needs. I would say, it was excellent to have the support and knowledge of the manufacturer as an available option, when we need it."

TeleMagic software products are sold exclusively through a channel of qualified Authorized Marketing Partners (AMPs) who can maximize the systems customizability for any business environment. These AMPs offer new, innovative functionality using the systems trademark flexibility.

TeleMagic, first released in 1985, was one of the early innovators of contact management software. As a fully customizable, three level relational database, TeleMagic has expanded beyond simple contact management into the customer relationship management arena. TeleMagic provides access and easy manipulation of the information that powers a business, with integrated features such as zoom dialing, faxing, word processing, Internet e-mail and more.

TeleMagic recently released its fully customizable TeleMagic Enterprise Version 4.5, along with their new Web-Enabled product, TeleMagic NetClient, the Browser Edition, Prospect Module and Auto Responder. TeleMagic is a subsidiary of Sage Group plc., located in Newcastle-Upon Tyne. Dallas based Sage U.S. Holdings is the developer of TeleMagic, the premier customer relationship management software for any size business.

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