24 Hour Support Being Offered by Dawning Technologies, Inc.

Fairport, New York - April 27, 2000 -- Dawning Technologies, Inc. is currently offering technical support after hours. This new optional service program is designed to give Dawning customers access to on-call technical support staff, 24 hours a day 7 days a week.

Providing continuous customer support has become critical as more laboratories shift toward operating 24 hours a day. The pressures for laboratories to increase productivity and improve upon result turnaround time are the major driving forces behind the program. This new value-added service is intended to reduce communication downtime by addressing Dawning interface-related issues as they occur.

Similar to the traditional support process at Dawning, 24 x 7 Customer Support users will call an 800 number and leave a message with a representative. A member of the on-call support staff will respond back to customers within two hours. Using remote access to interface solutions, support staff can help in diagnostic troubleshooting whenever and wherever the problem occurs.

This new service is offered as a one-year contract, on a per site basis. For further information on 24 x 7 Customer Support contact Dawning at 800-332-0499, or review product details and specifications at http://www.dawning.com/Support.html

Dawning Technologies, Inc., located in Fairport, New York, has been a provider of clinical lab device connectivity solutions since 1984, with over 15,000 installation worldwide.

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