INSTANTSERVICE ADDS LIPSTREAMÔ PC-TO-PHONE AND WEB CALLBACK TO CUSTOMER CARE OFFERING

Seattle, WA. - January 17, 2001 -

InstantService.com, a leading provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc., the leading provider of real-time voice over the Internet for business, today announced the integration of Lipstream's real-time voice service into InstantServices customer care offering. The new voice solution will include Lipstreams PC-to-Phone and Web Call Back service, which allows any Internet end-user on a PC to talk live with a phone based customer service representative.

With Lipstreams technology, InstantService will allow businesses to quickly respond to customer queries as well as proactively engage consumers in online conversations. The combined communications solution allows consumers to automatically place a call to a call center by clicking a button on a website.

"As companies continue to push their business online they are looking for creative ways to find customers and retain them," said Matt Jones, president and CEO of Lipstream. "Lipstream responded to this need by adding the Web Callback feature to our real-time voice service and partnering with customer conscious service providers like InstantService."

As part of the real-time voice launch, InstantService is offering a 30-day free trial of its VoIP services to new customers. For additional information on this free promotion, contact InstantService Sales at (206) 956.8000. InstantService enables companies to conduct text-based chat sessions and push topical content to customers in real-time. InstantService.com technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and a variety of other technologies.

"Customer care is essential to running a successful e-business and Lipstreams real-time voice was the next logical addition for us," said Mike Lande, CEO of InstantService. "We chose Lipstream because of its superior voice quality and ease of integration. Lipstream also has a proven track record for improving customer close rates and building brand loyalty, which is exactly what we were looking for."

About Lipstream Networks, Inc.

Lipstream Networks, Inc. is the leading provider of real-time voice over the Internet for business. Lipstream enables voice solutions for customer care, eMarketing, business communication, training, learning and community applications. Lipstream manages a global real-time Internet infrastructure, delivering the highest quality voice service and platform, enabling businesses to transform the communications experience. Lipstream is privately held and investors include American Express Company, Compaq Computer Corporation, Crosslink Capital and Sequoia Capital. Based in Cupertino, California, Lipstream can be found on the Internet at www.lipstream.com or contacted via telephone at (408) 861-8200.

About InstantService.com

InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e-commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time - even over a wireless connection, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService.com is delivered through the Application Service Provider (ASP) model that yields fast, cost-effective implementation and use on over 600 end user sites. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Sento, Ditech.com, Sundance, McAfee.com, Square Trade, Peragis Inc., CareerEgypt.com, InfoUsa, and OnlineLearning.net. For more information on InstantService.com's live online interaction technology, please go to www.instantservice.com or call (206)956-8000.

Contact:

Mr. Sydny Brown
InstantService
(206) 956-8000
sydnyb@instantservice.com

Ms. Jimme Peters
24/7 Consulting, Inc.
jimme@24-7consulting.com
(503) 289-5354

Julie Galla
Big Sky Communications for Lipstream Networks, Inc.
(408) 861-8228
julieg@bigskypr.com