ECI Announces Partnership with NetConX To Provide Internet Helpdesk Support Services

ECI, a third-party Helpdesk support provider, has added another ISP client - NetConX, of North Central Iowa.

Manning, IA. May 1, 2001 -- eCi is providing third-party Helpdesk support for NetConX, a North Iowa Internet Service Provider, as of April 20, 2001.

eCi provides Helpdesk services for several ISPs in the Midwest 24 hours a day, 7 days a week. eCis flexibility and established resources give smaller ISPs the ability to meet customer needs more quickly and conveniently, at a cost that cant be matched by in-house staffs. With Helpdesk services based in Manning, Iowa, eCi offers the friendly hometown service that rural ISP customers expect.

Following years of experience providing third-party technical support for leading consumer electronics manufacturers, eCi felt it could meet the needs of ISPs. In 2000, eCi began offering its third-party support services to ISPs. With the experience and established infrastructure eCi has in place, they can provide service at a much lower cost than most companies can match in-house. This includes a skilled work force, telephone, email, and World Wide Web support. eCi can also tailor its services to meet the individual needs of ISPs with options that include 24 hour a day support, Internet support, market and statistical research, and performance benchmarking.

About eCi: Headquartered in Des Moines, Iowa, eCi also has offices in Santa Clara and Tarzana, California and Manning, Iowa. The majority of ISP support is handled in Manning. The new facility, a cooperative effort between eCi and the city of Manning, has added new jobs to the Manning area. As eCis technical support business expands, the company intends to establish additional centers in rural Midwest locations to take advantage of the strong work ethic and educational level these areas offer, as well as to bring employment opportunities to underemployed residents.

About NetConX: NetConX, located in Mason City, Iowa provides ultra-fast Wireless DSL as well as 56K dial-up Internet access to business and residential customers. They currently provide services to Mason City, Clear Lake, Britt, Garner, Charles City and other surrounding communities. NetConX is a full service Internet Company that delivers excellent business quality solutions to their customers.

For more detailed information about eCis technical support services, contact:
Vaughn Christensen - (800) 588-4082 - Vaughn@ecicorp.com.
Visit our Web site: http://www.eciusa.com/.