ClientReps.com Launches CRM Consultancy with Kathleen Torlucci as Regional Director

ClientReps.com has added Kathleen Torlucci as Regional Director in the US to preside over ClientReps.com's customer relationship management consultancy initiative. ClientReps.com will assist clients with developing and implementing CRM strategies for their web presences.

2001-07-24 (Newscast) Philadelphia
ClientReps.com Launches CRM Consultancy with Kathleen Torlucci as Regional Director

ClientReps.com, the online Customer Service Provider (CSP) with globally networked operations, announced it is offering Customer Relationship Management consultancy services to its clients.

"We are at the stage where we can transfer our experience in web-enabled call center operations and apply it to various client situations," says Kathleen Torlucci, Regional Director of ClientReps.com from Philadelphia. "We can actually assess our client's positioning today, and provide them with cost-effective quality management methods for customer relationship management."

"It's an honour to have Ms. Torlucci involved to preside over this initiative," says Michael Feigin, Marketing Director for ClientReps.com. "She has worked with call center operations for several firms mainly in the financial services and insurance industries. Kathleen has also served on the expert panel for the Federal Trade Commission on call center issues. She is currently presiding over a consultancy on outsourced call center solutions for clients in North America."

"Our goal in providing managerial consultancy in implementing CRM strategies is two-fold," comments Sunil Kajaria, Chief Executive Officer of ClientReps.com in Salt Lake. "First, we want to share with our clients some effective strategies for enhancing web interactivity and consequently increase the sales potential of a web presence. Second, we want to demonstrate how web-enabled staffing from offshore locations can reduce the costs of enterprise workflow by up to 75%."

ClientReps.com is an online Customer Support Provider (CSP) with globally networked operations.