Cisco Systems Recognizes ShoreGroup, Inc. For Excellence in Customer Service

ShoreGroup, Inc announced it has received the Customer Service Excellence in Partnership Award from Cisco® Systems ShoreGroup is a New York City-based professional services firm that designs, manages and builds advanced networks.

ShoreGroup, Inc today announced it has received the Customer Service Excellence in Partnership Award from Cisco® Systems.
"The purpose of the Excellent Partnership Award is to recognize channel partners for outstanding achievement in customer service," said Ron Schorsch, Vice President, Worldwide Customer Service for Cisco Systems. "ShoreGroup have proven themselves to be a valuable partner by proactively assisting Cisco in many areas, including setting realistic customer expectations and judiciously expediting orders."
""This award further validates ShoreGroup's commitment to our customers," said Robert Ditta, President and COO of ShoreGroup. "Networking technologies are constantly evolving, so great customer service must be our foundation."
Added Ditta, "Our philosophy focuses on our team's expertise, experience and process. We have worked hard to develop and implement business practices that reflect our clients' technology objectives, but also their importance to our operation. Recognition from Cisco confirms our efforts have been successful and establishes a benchmark from which we will continue to improve our service level goals."
About ShoreGroup, Inc.
ShoreGroup, Inc. is a premier network infrastructure professional services firm that designs, manages and builds advanced networks that use complex routing, structured wire, fiber-optic, wireless, and other emerging technologies. The company has offices in New York City and New Windsor, N.Y., with a technology center located in Syracuse, N.Y.
ShoreGroup offers CaseSentry, a fully integrated network management application available by subscription. ShoreGroup manages and maintains the network management system, freeing IT staff to focus on essential network issues.
ShoreGroup is a Cisco® Gold-Certified partner. Engineering staff includes Cisco Certified Internetworking Engineers (CCIEs) with specializations in voice access and security and Registered Communications Distribution Designers (RCDDs) who design/build wiring and fiber-optic infrastructures. Core competencies in system integration include converged networks (voice, data, video), IP telephony, wireless communications, customer contact centers, LAN/WAN, network security, network management, and physical layer services. ShoreGroup's team combines extensive network experience with a thoroughly efficient network integration process, including pre-staging and PMI-based project management designed to minimize impact on the customer's business. Visit www.shoregroup.com/ for more information.

ShoreGroup and CaseSentry are trademarks of ShoreGroup, Inc. All other marks are the property of their respective owners.