RTAs Personal Edition - eCRM - Customer Support Software Released

Jacksonville Beach, FL - January 15, 2000 - RealTime Aide, provider of "live" customer service solutions, is pleased to announce the release of it's Personal Edition eCRM software. Now companies can easily and economically add live customer service" feature to their existing web site with no monthly fees, subscription charges or startup costs.

RealTime Aide provides immediate, state-of-the-art messaging allowing your sales people to "chat" directly with customers while they are visiting your company's web site.

The Personal Edition doesn't require any additional software, expensive programming, or hardware. And our seamless technology lets you establish one-on-one conversations in real time with anyone who visits your company's site using a standard web browser. This open dialogue makes it easy to immediately answer questions, provide information, and close sales.

The Personal Edition includes all the robust features of our regular subscription-based service - through your own web site.

Features include:

-Up to 5 seats or helpers online at one time
-Downloadable, customizable Perl code
-Uses HTTP Protocol - firewalls not a problem
-Works with browsers 4.0 and higher versions
-Professional graphics that you can customize
-Compatible with FrontPage web sites
-"Email-a-chat" and "push-a-hyperlink" features
-Plus all the features of our commercial software

The software package is priced at $275 (US) and companies purchasing before January 31st will receive professional installation free of charge.

For more information contact:

Mr. Joseph Taylor
RealTime Aide Dot Com, Inc.
3948 South Third Street, No. 111
Jacksonville Beach, Florida 32250

Telephone: 904-241-7705
Toll Free: 888-247-1441
Fax: 904-241-8792
Web Site: http://www.realtimeaide.com/
Email: jtaylor@realtimeaide.com