RewardsPlus Increases Customer Response Rate with Chat Option Provided by InstantService

RewardsPlus has increased its customer service response rates on first-time customer requests by 15 percent with InstantService.

Seattle, WA – December 6, 2001 – InstantService, a provider of cost-saving chat and email customer service solutions, announced today that, as a result of implementing InstantServices chat technology, RewardsPlus has increased its customer service response rates on first-time customer requests by 15 percent. The implementation of InstantService technology gives RewardsPlus clients the added flexibility of real-time web-based customer support.

RewardsPlus, a leading provider of web-based benefit delivery solutions, implemented InstantService chat in the spring of 2000 to enhance and support its online customer service. InstantService chat was selected for its ease of integration and intuitive user-friendly design. Since the launch of InstantService, RewardsPlus has watched online chat requests increase to outnumber phone requests. The enhanced effectiveness of online chat allows RewardsPlus to provide an additional customer service option that enables instantaneous response to client requests.

InstantService has exceeded our expectations," said Sam Mayfield, Vice President of Customer Support Services for RewardsPlus. Today we are able to assist more clients successfully through our benefit technology application than ever before and for less money because were processing fewer phone calls, while at the same time answering customers questions in less time. InstantService has proven to be an exceptional value-added service for our clients."

RewardsPlus proven benefit technology enables companies to consolidate the delivery of all benefits through self-service enrollment, provider integration, and ongoing servicing. RewardsPlus benefit delivery platform connects employers to employees and benefit providers with less cost, less work, and better results.

In these times, ROI isnt simply a companys profitability but its viability," said Mike Lande, InstantServices CEO. News that InstantService is effectively increasing RewardsPlus customer satisfaction levels and lowering their support costs is a testament to the value proposition of our offering. The scope of RewardsPlus clients gives us global creditability, and we look forward to expanding our offering to continue to meet their customer support needs."

About RewardsPlus

Headquartered in Hunt Valley, MD, RewardsPlus proprietary technology consolidates and integrates the delivery of benefits into a single platform that reduces administrative time and expense. Simultaneously it creates a better connection with employees through better benefits management, a more robust benefit program, and self-service decision-making tools. Serving nationally recognized corporations such as AT&T, Office Depot, Lucent Technologies, and 7Eleven, RewardsPlus offers the complete platform solution including automated benefit enrollment, education, and servicing; seamless carrier integration; a comprehensive benefit portal; consolidated payroll billing; integrated benefit communications; data management and reporting; one-stop customer service; and a turnkey voluntary benefit program.

For further information, please visit the RewardsPlus web site at www.rewardsplus.com or call 1-800-887-1202.

About InstantService

InstantService is a Seattle-based company, which meets the need for real-time human interaction over the Internet. InstantService does this by delivering chat, e-mail management, a dynamic FAQ tool, collaborative browsing, and a suite of industrial strength administrative reporting and queuing tools combined with CRM integration capabilities – all offered in a secure format.

InstantServices ASP model reduces companies costs by eliminating their need to purchase, install, and maintain onsite hardware or software. With fees based on usage, InstantService pricing is flexible and promotes cost savings per individual customer. Clients include MSN eShop, Motorola, 3Com, Prudential Financial, Sento, DiTech, Sundance, BoeingStore.com, Gerber Insurance, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.

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