eePulse, Inc.s Measurecom(TM) Solution Saves Hospital Thousands

eePulse, Inc.s Measurecom(TM) Solution Saves Hospital Thousands of Dollars

ANN ARBOR, Mich. -- December 10, 2001 -- eePulse, Inc., a technology and management research company, announced today that their Web-based relationship management tool, Measurecom(TM), successfully helped Northwest Memorial Hospital (NMH) save more than several hundred thousand dollars in their Human Resources budget, improve internal communications and increase employee productivity levels in one year.

In an effort to increase workforce commitment to support the hospitals strategic goals, monitor trends and address employee concerns, NMH used the eePulse, Inc. Measurecom(TM) solution (measurement + communication). Measurecom(TM) is a Web-based tool that measures employee issues, satisfaction and productivity (pulse" levels) on a regular basis in real-time via e-mail.

The ability to collect people data in a real-time fashion has saved NMH at least several hundred thousand dollars this year alone," said Dean Manheimer, Senior VP of Human Resources for Northwestern Memorial. There are real costs to our hospital when my team conducts their own focus groups and takes employees out of their jobs for such events," states Mr. Manheimer. Focus groups have helped us immensely in the past, but they simply cant be done in a way that is both timely and representative of the entire employee population. eePulse eliminates the need for us to expend those staff hours and costs."

One-third of employees responded to the weekly communication and provided confidential comments related to staffing, equipment, management, work content and volume, retention drivers, and NMHs disaster preparedness on September 11th. In response to the survey results, NMH created a taskforce of managers and Human Resource leaders to successfully address key concerns through newsletter articles, staff meeting blitzes, manager meetings, and monthly HR update e-mails.

The hospital established workgroups to respond to theme issues, initiated manager response pilots and used eeCoach, an e-mail communication tool, to engage in discourse with individual respondents. By engaging in feedback and dialogue with employees directly related to the Measurecom(TM) solution, NMH met their goals of addressing employee concerns and improving internal communications.

Northwestern Memorial Hospital...gained a competitive advantage by treating employees that they are as important as customers," states Theresa Welbourne, Ph.D. and CEO of eePulse, Inc. in the Financial Times at http://globalarchive.ft.com/globalarchive/article.html?id=011203000808&query=Welbourne. They, and other companies, can focus on relationships as a strategic asset, and reap the benefits."

About eePulse, Inc.

eePulse, Inc. provides patent-pending relationship management software using an ASP business model, copyright-protected research that focuses on the drivers of firm performance and weekly support to assure usability and success. Measurecom(TM)(measurement + communication), a Web-based tool, is the result of over 16 years of experience and research with high-growth, high-change companies by Theresa Welbourne, Ph.D. An enterprise-wide relationship management tool that tracks within-person change over time, Measurecomä predicts employee performance and productivity, or pulse" levels on a daily,
bi-weekly or monthly basis. eePulse, Inc. provides personalized trend reports, comment data, responses from trained experts, and real-time feedback unique to customer needs. Headquartered in Ann Arbor, MI, please visit www.eepulse.com or call 734-996-2321 for more information.

About Northwest Memorial Hospital

Northwestern Memorial is the primary teaching hospital of Northwestern University Medical School and is widely recognized as one of the nation's preeminent medical centers. Since 1992, Northwestern Memorial has been ranked No. 1 by the people of Chicago as their most preferred hospital, according to studies by the National Research Corporation. The studies rank Northwestern Memorial as having the best doctors, best nurses and most personalized care. For more information, please call 312-926-2000 or visit www.nmh.org.

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