LifeCare Technologies Announces Successful Completion of Customer Service Initiative New service enhancements yield extremely satisfied customers

Clearwater, Florida -- LifeCare Technologies, Inc., a leading provider of point-of-care clinical information systems, announced today they have successfully completed a
top-to-bottom customer service initiative that has produced very positive results. In a recent study, LifeCare carefully evaluated the healthcare marketplace and found that customer service was vitally important to clinicians; however, most respondents indicated that they felt customer service was not a high priority with many vendors. LifeCare immediately embarked on a company-wide mission to develop a comprehensive customer care program that would not only enhance its service levels, but also communicate to clients that customer service was its number one priority.

The company-wide initiative, which included intensive training for all employees, has yielded remarkable results. A follow-up survey indicated that customers have noticed significant improvements in both the manner and speed with which their support calls have been handled. The survey also asked customers to rate the Solutions Center on such things as ease of reaching a representative, helpfulness of the representative, problem resolution, call back efficiency and overall satisfaction. LifeCare consistently rated above average to excellent in all categories.

In my entire career, I have never found a more responsive vendor. LifeCare Technologies provides truly exceptional customer service," said Cindy Shaheen, Senior Manager, Clinical and Education Services at Provider HealthNet Services in Flint, Michigan.

By listening to our customers we determined that good service is all about the basics. From simply having someone answer the telephone to timely responses to customer questions, we have implemented a comprehensive program to maximize customer satisfaction," said Bill Voorheis, President and CEO of LifeCare Technologies.

About LifeCare Technologies, Inc. LifeCare Technologies, Inc. (www.lifecaretech.com), based in Clearwater, FL, is a leading provider of point-of-care clinical information solutions that give healthcare providers a clear migration path to an integrated, enterprise-wide electronic patient record. The companys highly specialized, clinical information systems provide exceptional value by adapting to the unique clinical workflow within each department while providing customers superior flexibility in meeting their information, financial and regulatory challenges. For over 10 years, LifeCares Perinatal, Emergency Department, Perioperative and Medication Management solutions have been considered to be the best in the healthcare industry. They are used by over 400 valued clients to increase the quality of care, reduce medical errors and meet a myriad of government regulations and reporting requirements such as HIPAA, HCFA, JCAHO and others.

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