iPASS AND TECHTEAM COLLABORATE TO INTEGRATE GLOBAL CORPORATE CONNECTIVITY WITH ENHANCED LIVE SUPPORT

iPass® Inc., a premier provider of secure connectivity services, and National TechTeam, Inc. (NASDAQ: TEAM), a global provider of comprehensive information technology support services,announce an agreement to offer iPass corporate customers a tailored help desk resource. This new service leverages the iPass' secure and reliable system that monitors and manages the connection experience of corporate customers who access the iPass global network. iOQ Live fulfills an increasing demand for end user technical support for global 1000 corporations, with the convenience of a single point of contact and unified invoice that iPass customers have come to expect.

iPASS AND TECHTEAM COLLABORATE TO INTEGRATE GLOBAL CORPORATE CONNECTIVITY WITH ENHANCED LIVE SUPPORT

-- Enterprises Benefit from Broad Expertise in a Single Integrated Solution --

REDWOOD SHORES, Calif. and SOUTHFIELD, Mich. -- Jan. 21, 2001 -- iPass® Inc., a premier provider of secure connectivity services, and National TechTeam, Inc. (NASDAQ: TEAM), a global provider of comprehensive information technology support services, today announced an agreement to offer iPass corporate customers a tailored help desk resource known as "iOQ Live." This new service leverages the innovative iPass Intelligent Online Quality (iOQ) service, a secure and reliable system that monitors and manages the connection experience of corporate customers who access the iPass global network. iOQ Live fulfills an increasing demand for end user technical support for global 1000 corporations, with the convenience of a single point of contact and unified invoice that iPass customers have come to expect.
"Incorporating end user help desk capabilities from TechTeam into our portfolio of corporate services makes good sense for iPass and our customers," said Ken Denman, president and CEO of iPass. "Teaming with an industry leader that specializes in end user technical support enables iPass to focus on optimizing what we do best -- delivering corporate connectivity services -- while closely integrating world class support resources within our own customer operations."
Through the iOQ Live service, TechTeam will provide customizable end user support for iPass corporate customers on a broad range of mobile computing issues, including client support, connectivity troubleshooting, VPN and personal firewall security integration, passwords and authentication issues.    
   "We have completed an extensive due diligence process to fully integrate our services with iPass structural, hardware, software and system requirements," said William F. Coyro, Jr, president and CEO of TechTeam. "In working with iPass, we will provide our joint customers with the best of both worlds, utilizing our combined knowledge bases and delivering the level of personal interaction and immediate support that corporate employees require."
   US-based iPass customers may now submit orders for iOQ Live. Global expansion of the optional offering is targeted for early 2002.

About iPass:
iPass Inc. provides secure connectivity services to corporations and carriers worldwide. Unlike traditional facilities-based carriers, iPass uses its patent-pending client, authentication and settlement technologies to deliver the world's largest remote access network, integrating dialup, ISDN, wireless and broadband technologies into a single solution. Interoperable with leading authentication, VPN and personal firewall systems, the iPass service can be easily integrated into enterprise security infrastructures, ensuring secure connections between end users and their corporate networks while at home or on the road. Headquartered in Redwood Shores, Calif., iPass has offices throughout North America, Europe and Asia Pacific. For additional information, visit the iPass Website at http://www.ipass.com.

About TechTeam

National TechTeam (NASDAQ: TEAM) is a global provider of information technology and business process outsourcing services. The Companys ability to integrate computer services into a flexible, total Single Point of Contact solution is a key element of its success. Partnerships with some of the worlds "best-in-class" corporations provide TechTeam with unparalleled experience and expertise in providing the following IT support solutions: help desk/call center services, technical staffing, systems integration services and training programs. Information about National TechTeam and its outstanding services is available at www.techteam.com or by calling 1-800-522-4451.
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``Safe Harbor'' statement under the Private Securities Litigation Reform Act of 1995:
With the exception of statements regarding historical matters and statements regarding the Company's current status, certain matters discussed herein are forward-looking and involve substantial risks and uncertainties. Statements concerning such forward-looking matters may be identified by the use of words ``anticipate,'' ``believe,'' ``estimate,'' ``expect,'' ``intend,'' ``plan'' and similar expressions. Actual results, performance or achievements could differ materially from these forward-looking statements. Factors that could cause or contribute to such material differences include impact of business with major clients and competition and other factors as described in the Company's filings with the United States Securities and Exchange Commission. The forward-looking statements made by the Company in the press release are accurate as of this date. The Company is under no obligation to update these forward-looking statements.

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