Aspect~{!/~}s Customer Self-Service for Contact Centers Named product of the year

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, today announced that Communications Solutions magazine has recognized Aspect Customer Self-Service version 6.0 (CSS) as product of the year.

Singapore, January 24, 2002~Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, today announced that Communications Solutions magazine has recognized Aspect Customer Self-Service version 6.0 (CSS) as product of the year.

This software runs on open systems and supports the widespread deployment of voice recognition technology, with a heightened level of data integration, in a customer contact center environment. Confident in security due to verification of individual voiceprints, customers can communicate with companies and complete complex transactions without the need for live assistance. Aspect CSS links to other CRM (customer relationship management) databases and platforms for information retrieval, enabling automatic completion of requested transactions to save customers time and companies money.

"As the industry matures, we're finding more than just products and services on the market~entire solutions are being offered," said Rich Tehrani, president and group publisher of Technology Marketing Corporation (TMC), the publisher of Communications Solutions. "We initiated the product of the year award program to help our readers sort through the vast proliferation of new products and services in the marketplace. The product of the year award, selected by the editors of Communications Solutions and the engineers of TMC Labs, is given to those select products, such as Aspect Customer Self-Service, that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. We are pleased to honor the product of the year winners today, as they lay the groundwork for the next generation of communications solutions."
~Communications Solutions recognizes how Aspect Customer Self-Service can play a key role in a company~s efforts to retain customers,~ said Gary Barnett, Aspect~s executive vice president of products and chief technical officer. ~Aspect Customer Self-Service helps companies cater to customers who want to save time by interacting with automated systems but still want the option to, at any time, talk to customer service representatives who have expertise in specific areas of inquiry. By offering these complementary services through a secure system, companies make their customers happier and more inclined to continue to do business with them, which is always a primary goal.~

About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company~s front-office, back-office, Internet and telephony infrastructures. Aspect~s leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners. For more information about Aspect, visit the company~s Web site at http://www.aspect.com or call the Singapore Head office on (65) 580-6699.