SURVEY SUGGESTS THAT ALLOWING AGENTS TO WORK FROM HOME IS A SUCCESFUL STRATEGY FOR CALL CENTERS

When CallCenterCareers.com surveyed 504 call center professionals to determine their call centers experience with allowing agents to work from home, 30.4 % voted that their call center allows agents to work from home and it has been a successful experience. Only 7.1% voted that allowing agents to work from home was unsuccessful. 9.1 % voted that their call center was going to try allowing agents to work at home within the next year. 53.4% voted that their call center would not consider allowing agents to work from home.

Contact: Bob Gills, CEO, CallCenterCareers.com
1-877-562-8588 or 303-527-1440 ext. 10
bgills@bouldervalleypartners.com

FOR IMMEDIATE RELEASE

SURVEY SUGGESTS THAT ALLOWING AGENTS TO WORK FROM HOME IS A SUCCESFUL STRATEGY FOR CALL CENTERS

BOULDER, CO, January 31, 2002 - When CallCenterCareers.com surveyed 504 call center professionals to determine their call centers experience with allowing agents to work from home, 30.4 % voted that their call center allows agents to work from home and it has been a successful experience. Only 7.1% voted that allowing agents to work from home was unsuccessful.

9.1 % voted that their call center was going to try allowing agents to work at home within the next year. 53.4% voted that their call center would not consider allowing agents to work from home.

"While the potential benefits of telecommuting have always been compelling, many initiatives launched in the early to mid 1990s did not get much beyond the trial stage," according to Brad Cleveland, President of Incoming Calls Management Institute (ICMI). "In recent years, the success rate has been much higher, which can be attributed to better planning before launch, more disciplined pilot studies, robust security capabilities, lower network costs and more 'how to' information. This is an area that deserves consideration."

About CallCenterCareers.com   
CallCenterCareers.com (www.CallCenterCareers.com) is an employment web site where companies can advertise their call center and customer service job openings, entry-level through executive management. CallCenterCareers.com features a searchable database of call center job openings, a searchable resume database, executive search services and career management tools. Headquartered in Boulder, Colorado, CallCenterCareers.com provides call centers with a powerful and cost-effective solution for recruiting key employees.

CallCenterCareers.com can be reached at 1-877-562-8588 or info@callcentercareers.com.

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