MSPAlliance Announces Customer Retention Services

Chico, CA., February 5, 2002 -- MSPAlliance (http://www.mspalliance.com) today announced the availability of their Customer Retention Services to both providers and vendors in the Management/Managed Service Provider Industry.

Accurate intelligence of your customer base is paramount to any successful business. Everybody knows this," said Charlie Weaver, Director Of Operations for The MSPAlliance. The trick is getting that information and that is precisely what this service will provide."

The new service is designed to help service providers and vendors get a clear understanding of how their customers view them, with a special emphasis on understanding shortcomings and why current customers are unhappy. The Customer Retention service does not focus exclusively on just happy customers. The objective is to identify unsatisfied customers and determine how their unhappiness can be remedied.

The majority of research and analyst services are aimed at providing the company with publicity," said Jason Bowers, Sales Director at Stormwatch Services, a remote managed services provider based out of San Francisco. The reason why this service is different is that it really provides the service provider with data they can use."

Adhering to their core offerings of objectivity and experience, the MSPAlliance Customer Retention Service is based upon the organizations focus on the IT outsourcing industry as well as its vendor/MSP neutrality. The services are specifically tailored to each client and confidentiality is always maintained.

The service, announced today is available to both members and non-members of the MSPAlliance. However, members of the group will receive discounts on these services.

About MSPAlliance: http://www.mspalliance.com
MSPAlliance is an MSP industry advocate dedicated solely to meeting the individual and immediate needs of its members. MSPAlliance provides an exclusive platform for service providers and vendors to not only promote their services to the rest of the IT world, but to benefit from business development opportunities from its exclusive network of providers and vendors, while exclusively covering news and events related to the Managed/Management Service Provider Industry.

MSPAlliances extensive network of MSPs and technology vendors provides their members with the fundamental tools required to thrive in todays economy.

By providing our MSP members with help in obtaining channel partners, strategic alliances,
merger and acquisition opportunities as well as help with vendors and technology partners, research and marketing to potential customers, we are able to offer the MSP industry an essential survival support system.

For more information on the MSPAlliance please visit http://www.mspalliance.com or call 530-894-8633 or 530-566-1273.