CSM Announces Inflow Leads Teleco Market in Customer Satisfaction

Atlanta, GA -- February 7, 2002 -- CSM, Inc., an Atlanta-based market research firm specializing in customer research and market intelligence for the telecommunications industry, today announced that Inflow, a leading provider of facility-based IT outsourcing solutions and Internet Data Centers (IDCs), received a 9.2 national rating on a 10 point scale for overall customer satisfaction compared to its competitors average rating of 7.9.

In 2001, when our competitors were struggling, a number of local companies turned to Inflow for quality, stability, and reliability," said Art Zeile, Inflows CEO. Our team is committed to providing these companies with a complete selection of IT and network solutions backed by first-class customer service and an onsite technical staff to support their growing business."
               
No other competitor in the telecommunications industry has produced customer satisfaction ratings as high as Inflow," said Frank Sanders, President/CEO of CSM, Inc. In fact, aside from the Ritz-Carlton, Inflow has the highest customer service ratings that we have seen across all industries in the last ten years we have been doing this type of research."
         
Inflow launched 18 new products in last year. The most recent additions to Inflows enhanced offerings include Enterprise Datacenter Management (EDM), Business Continuance, Intelligent Routing, Managed Security, and Application and Infrastructure Management. The services have been rolled out to complement the other offerings Inflow has provided its customers -- 100 percent guaranteed InflowNetTM Internet access offering, load balancing, content distribution and data storage.
               
About CSM
Founded in July of 1991, Customer Service Marketing, Inc. (CSM) provides high quality customer research and market intelligence for a wide variety of industries. CSM offers both custom research services and topical industry reports within hospitality, information technology, manufacturing, healthcare, financial services and retail. With global phone and Web-based interviewing services and advanced reporting capabilities, CSM is able to offer a diversified group of worldwide clients with the most comprehensive, creative, and actionable information available.
                        
For more information about CSM, Inc., visit www.csmresearch.com or call (800) 849-6788.
                     
About Inflow
Companies with critical Internet applications trust Inflows Internet Data Centers (IDCs) and managed hosting services, which enhance Web performance, ensure 100 percent availability and deliver the highest customer satisfaction. Inflow guarantees 100 percent Internet access through multiple Tier-1 ISP networks, offering a highly scalable and available offering. Inflows cost-effective services, backed by certified engineers and first-rate customer service, allow companies to focus on their core businesses.
                           
Launched in 1997, Inflow has raised more than $330 million. The company currently employs 400 people and services more than 700 customers. Inflow has 18 IDCs in the United States and Europe with more than 600,000 square feet of space under operation.

For additional information and IDC locations, please visit www.inflow.com or call 877-321-2464.
                              
Source: CSM Research, Inc., 800-849-6788, www.csmresearch.com, bzeman@csmresearch.com.