Interobject Systems Announces IOS/Support v2; The First Easy-To-Use, Easy-To-Install, And Easy-To-Administer eCRM Solution Designed For Mid-Sized High Tech Companies

Interobject Systems today announced the release of IOS/Support v2, becoming one of the first companies to offer an eCRM solution designed specifically for mid-sized businesses in the High Tech industry. IOS/Support v2 focuses its fields, forms, reports, modules and workflow towards companies that provide technology hardware, software or services, while at the same time providing unparalleled flexibility to adapt the application to an individual business needs.

SANTA CLARA, CA, January 29 /InternetWire/ - Interobject Systems today announced the release of IOS/Support v2, becoming one of the first companies to offer an eCRM solution designed specifically for mid-sized businesses in the High Tech industry. IOS/Support v2 focuses its fields, forms, reports, modules and workflow towards companies that provide technology hardware, software or services, while at the same time providing unparalleled flexibility to adapt the application to an individual business needs.

IOS/Support v2 includes significant enhancements to its user interface, report generator, knowledge base tools, and its configurator and installer.

IOS/Support v2 is designed to be affordable to mid-sized businesses while still offering a rich, focused feature set built upon the needs of its customers. "When we set out to develop IOS/Support v2, we listened to the gauntlet thrown down by our customers for customizability, performance, and affordability," said Paul Jenq, founder and CEO of Interobject Systems. We believe we have exceeded expectations for this product. It is faster, cheaper, better than our previous versions, as well as the current versions of competitor products."

Indeed, while companies like Siebel, Oracle, PeopleSoft, and SAP have offered industry specific solutions for years, the majority of companies sized between 100 and 1000 employees have been unable to afford the application as well as the army of consultants and integrators necessary to install and configure these systems.

IOS/Support v2 was also designed to be as flexible and adaptable as possible thereby reducing the need to rely on internal IT staff and 3rd party consultants to install and configure the application. We set out to optimize the process for quicker installations and customizations. This allows the customer to lower costs, and ultimately, to realize a more rapid ROI than with other systems," explains Jenq.

IOS/Support v2 includes the following updates from its predecessor IOS/Support v1.5:

•   User Interface enhancements have reduced the number of clicks it takes to accomplish a task and it takes greater advantage of its entirely Web-based architecture. The UI enhancements have also provided more organized, and less cluttered screens so users can easily figure out what to do and how to do it.

•   Dynamic Report Generator allows managers to create unique reports on top of the pre-installed reports so that they can get the precise information they need at any time. The Dynamic Report Generator runs on Crystal Reports so all the reports are easy to read and include functionalities such as the ability to print and export to another program.

•   Knowledge Base Manager now includes improved flexibility for managing FAQs and solutions both internally and on the Web.

•   Administration Module now allows the Administer of the application to quickly, and easily manage Email Notifications, Escalations, Fields, Forms, Documents, and the Workflow of the service requests from one central location within the application.

Channel Development Program

With the release of IOS/Support v2, Interobject Systems is now offering their Channel Development Program. With IOS/Support v2s improved configurability, administration, and installation processes bundling, packaging and reselling the application is easier than ever. System Integrators, Consultants, ERP vendors, and businesses who are targeting mid-sized businesses can increase their sales opportunities and improve their product offerings by taking advantage of partnering with IOS/Support v2.

Availability and Specifications

IOS/Support v2 is available as both a hosted application in the ASP (application service provider) model or it can be hosted on a local server of the companys choice. IOS/Support v2 supports SQL and Oracle databases, server operating systems such as Microsoft Windows NT and 2000, and can be accessed via Web-browsers such as Internet Explorer and Netscape.

About Interobject Systems, Inc.

Interobject Systems is a leading provider of proven e-business applications designed specifically for small to mid-sized businesses. All of Interobject Systems applications are built to be Web-based from the ground up, and designed to be easily configured so they are easy-to-use, easy-to-install, and easy-to-administer. Interobject Systems also prides itself on the ability to provide top of the line customer service and support that most small to mid-sized companies wouldnt find from a large conglomerate or a dot-bomb struggling to survive. Interobject Systems application suites include eCRM, eCommerce, and IT Management. These suites include the popular IOS/Support (Customer Service and Support), IOS/Sales (Sales Force Automation, and IOS/Track (Problem Tracking). Clients of Interobject Systems include SiPix Inc., The Outsource Group, Headstrong Inc., My WebTeam, Acer Inc., Acer America, Inc., LowerMyBills.com, PayMyBills.com, and Cresenda. Additional information on Interobject Systems, Inc. is available at www.iobject.com. Interobject Systems is headquartered at 4655 Old Ironsides Dr., Suite 250, Santa Clara, CA 95054, and can be reached by phone at 408-970-8260, by fax at 408-970-8265, by email at sales@iobject.com, or on the Web at http://www.iobject.com

CONTACT: David Bodmer, Product Marketing Manager, 408-970-8260, or email, dbodmer@iobject.com