Oncontact Software Honored with ISM¡¯s Top 15 CRM Award for Fourth Consecutive Year

CEDARBURG, WIS. (February 13, 2002) ©¤ Oncontact Software today announced that CMS 5.0, its customer relationship management (CRM) software suite, has been named by ISM, Inc., a leading CRM consulting firm, as one of the Top 15 CRM software packages for 2002. This is the fourth consecutive year that ISM selected CMS to ISM¡¯s Top 15. The Top 15 selections are featured in ISM¡¯s 10th anniversary edition of The Guide to CRM Automation, (www.ismguide.com).

CMS 5.0 was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 166 selection criteria, including 107 business functions, 41 technical features, and 18 user-friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of DCI¡¯s CRM Conference and Expo, made the announcement during a special keynote ceremony, at DCI¡¯s Chicago CRM Conference and Exposition at the McCormick Place. The awards ceremony was sponsored by DCI, ISM, and Selling Power.

¡°In today¡¯s environment, it is important for businesses to leverage the benefits of CRM,¡± said Goldenberg. ¡°With leading CRM software packages ¨C such as CMS 5.0, companies have many options for comprehensive CRM solutions.

¡°We are honored to be among an extremely small group of CRM vendors to have the unique distinction of being named a ¡®Top 15¡¯ award winner for the fourth consecutive year,¡± said George Kofman, president of Oncontact Software.

George Kofman accepted the Top 15 award on behalf of Oncontact Software.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.
Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Steelcase, Sears and Chicago Boards Option Exchange.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.

About ISM
Founded in 1985, ISM, Inc., is a premier CRM research, market analysis, and consulting firm, specializing in sales, customer service, marketing, e-Business, and Business Intelligence. ISM clients include McGraw-Hill, ExxonMobil, Lucent Technologies, IBM, Roche, Johnson and Johnson, and Xerox. Web site: http://www.ismguide.com

CONTACT: Tim Vertz
Oncontact Software Corporation
voice: 262.375.5143
email: timv@oncontact.com

               ###