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GMT Corp is Awarded Product of the Year" for GMT Planet --Mission Control
For the Second Consecutive Year GMT Corp is Honored by Customer Inter@ction Solutions Magazine
NORCROSS, GA, February 11, 2002 -- Technology Marketing Corporation (TMC)s CUSTOMER INTER@CTION SOLUTIONS Magazine named GMT Corps workforce management software, GMT Planet- Mission Control, Product of the Year for 2001.
Providing a continuously unrolling EKG-type of display, Mission Control -- a module of GMT Planet Jupiter Edition 8.0 -- is a next-generation call center statistics display and analysis tool that enables a manager to monitor and respond to information that formerly was available only from multiple systems. Mission Controls operational flexibility allows the manager to design and save his or her customized views of the call center. Instead of limiting a user to a pre-built view of basic data, Mission Control gives the manager the power to view the data and comparisons that are important for their own call center. Views can even be stored and called up from Windows Favorites."
Were really excited about winning the Product of the Year" award," said Roger Avats, CEO & President of GMT Corp. Not only because we were honored two years in a row, but because now we have won with both editions of GMT Planet -- Mercury and Jupiter." GMT Corp won the award last year with GMT Planet -- Mercury Edition, optimized for call centers with 50 or fewer agents.
Mission Control works with GMTs Planet Workforce Management system and the call centers ACD. It quickly blends information from the call centers ACD with information from the GMT Planet workforce management database to help with decisions based on calls and other contacts, including calls offered and abandoned, average talk and wrap time, and so on; service levels and average speed to answer (ASA); agents needed and agents scheduled; agent adherence and agents working.
"Businesses today are looking to find effective solutions that can help them move ahead by providing tools that enhance operating efficiencies while improving quality, as well as assist them in the quest to retain current customers and gain new ones," said TMC president and group publisher Rich Tehrani. "Customer Inter@ction Solutions magazine initiated the Product of the Year award program to help our readers
sort through the vast proliferation of new products in the marketplace. The Product of the Year award, selected by the editors of Customer Inter@ction Solutions and the engineers of TMC Labs, is given to those select products, such as GMT Planet -- Mission Control, supplied by GMT Corp, that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. We are pleased to honor the Product of the Year winners today, as they lay the groundwork for the next generation of communications solutions."
About GMT Corp
GMT Corp (GMT) provides Workforce Management (WFM) software solutions for contact centers, banks and financial institutions, as well as other service industries. Its flagship product, GMT Planet, is an adaptable package of modular software that can be tailored to meet the needs of different service industries. In banking, GMT Planet is now installed in more bank branches, worldwide, than any other workforce management system. GMT Planet is also widely used in hotels, retail stores, restaurants, theme parks, security services, and processing centers.
Having reached a goal of 500 new customers in less than two years with its newest version of GMT Planet for contact centers; GMT is now an established solution provider to the contact center industry.
Another market leading solution from GMT Corp is GMT CashMaster, sold exclusively through Ernst & Young, LLP. This cash-forecasting and optimization tool used for reducing excess cash in the vaults, branches, and ATMs of banks and other financial institutions is utilized by more than half of the largest banks in the United States.
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