InstantService 3.0 Includes Language Translation and Enhanced Account Administration Utility

InstantService, a provider of cost-saving chat and e-mail customer service solutions, announced today the release of InstantService 3.0, the latest version of its customer contact tool.

Seattle, WA -- February 13, 2002 -- InstantService, a provider of cost-saving chat and e-mail customer service solutions, announced today the release of InstantService 3.0, the latest version of its customer contact tool.
The new release includes:

·   Streamlined Account Administration Utility for faster and easier navigation
·   Re-architecture of reporting features with new reports, easier navigation and formatting for XML and XSL
·   Language Translation for real-time machine based translations
·   Automatic agent log-off after an agents console becomes inactive for a specified time
·   Agent Console support of Latin based character sets
·   Enhanced SSL encryption
·   Print capability from the Agent Console
·   More powerful Departmental Queue Transfer feature for chat and email

Additional hardware coupled with a redesigned Account Administration Utility and the re-architecture of reporting tools have optimized the efficiency of InstantService to better serve customers --- from Ma and Pa online shops to Fortune 500 clients. InstantService 3.0 delivers an advanced customer contact tool for even higher levels of customer satisfaction.

"Our goal is to meet the communication demands of the contact center market," said Mike Lande, CEO of InstantService. "InstantService 3.0 takes our customer communication services to the next level. The leading features and dependable high performance service of InstantService 3.0 are the enhancements the industry requires. In this economy, effectively responding to market needs is critical."

About InstantService

InstantService is a Seattle-based company, which delivers ASP customer communications services to contact and call centers that lower costs, increase customer contacts, and raise satisfaction levels. InstantService provides integrated chat, e-mail management, a dynamic FAQ tool, collaborative browsing, and a suite of industrial strength administrative reporting and queuing tools. With usage-based fees, InstantService pricing is flexible and promotes cost savings per individual customer contact.

Clients served include MSN eShop, Motorola, Intuit, Gateway, 3Com, Prudential Financial, McAfee, Sento, DiTech, Ernst & Young, BoeingStore.com, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.

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