Convergys' Geneva Active Revenue Management Software Operational for Telenor subsidiary Zalto in Norway and Sweden

Convergys Corporation (NYSE: CVG), the global leader in integrated billing and customer care services, today announced that its Geneva software has been implemented at Zalto Communications in both Norway and Sweden. Zalto Communications AS is a subsidiary of Telenor Mobile Communications.

Convergys Corporation (NYSE: CVG), the global leader in integrated billing and customer care services, today announced that its Geneva [TM] software has been implemented and is in operation at Zalto Communications in both Norway and Sweden. Zalto Communications AS, a subsidiary of Telenor Mobile Communications, is a mobile services provider offering a broad range of services including GSM voice and content. The implementation project was completed in less than three months using an IT team from Zalto, Convergys, and Accenture, as well as other IT consultants.

Zalto Communications targets the youth market in Scandinavia with a range of voice and content services. The company's Web site provides full online access to a range of popular products such as ring tones, screen savers, and wallpapers. It also provides full Web self-care facilities to allow customers to monitor and pay their accounts online. Using Geneva, Zalto has integrated its pre- and post-paid customers in a single database. Zalto has also been able to introduce sophisticated discounting such as a 50 percent discount on the call rate after the first five minutes of usage per day.

The introduction of Zalto's new billing system, which included integration with a number of other software packages including sales order processing and zalto.web had to be completed under severe time pressure. One reason for Zalto's selection of Geneva was its proven reputation as a system that can be used to bring new products and services to market very quickly.

Witold Sitek, a partner in Accenture's Communications and High Tech group in Oslo, commented that the project was one of a number of successful Geneva implementations in Europe with which Accenture has been involved. "While many of our clients are looking to introduce innovative new services quickly, the technology required to deliver those services can be complex and challenging to develop and implement. In this situation, we found that Geneva offered the flexibility and configurability we needed to execute quickly." The Geneva software went live in Sweden for Zalto in the second quarter of 2001 and in Norway in the fourth quarter of 2001.

Stephen Thomas, President of Convergys EMEA, commented that in a highly competitive market, service providers and operators were increasingly looking at product-based IT solutions as a way of controlling costs whilst retaining flexibility.
"The emerging market for next-generation mobile promises much in the way of m-commerce and innovative new content-rich services, but the true potential can only be realised if the essential building blocks are in place. By working with Accenture, we have delivered one such building block, offering a powerful solution that will help forward-looking mobile operators to achieve success in the 2.5 and 3G marketplace."

Geneva, Convergys' award-winning ARM software, is a real-time, transaction-based, best in class rating and billing application module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services.

Convergys' modular and scalable product line of end-to-end billing products, application modules, and preintegrated application suites enables communication providers to create fully integrated billing and customer care environments that are highly adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative next-generation framework, a convergent component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent services.

About Zalto
Zalto Communications AS is a Mobile Service Provider wholly owned by Telenor. Zalto was formally established on 12th April 2000 in Norway under the brand name Zalto Mobile. Zalto launched its operation in Sweden on 21st June under the brand name Djuice. Zalto offers mobile services tightly integrated with Web services and targeted at young people. Zalto's vision is to be the "Young people's partner in the mobile society."

About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 45,000 people in 47 customer contact centres and in our data centres and other offices in the United States, Canada, Latin America, Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

For further information, contact:

Business and Financial Media
John Pratt, Convergys Corporate PR
+1 513 723 3333 or john.pratt@convergys.com

Trade Media
Sheila von Rimscha, Convergys EMEA
+44 (0)1223 705000 or press.europe@convergys.com