IFM eMAIL MANAGER IMPROVES CALL CENTER RESPONSE RATES OVER 50%

Palm Beach Gardens, FL, February 19, 2002 -IFM eMail Manager, an ASP solution from Iguana-Farm.com to help businesses manage, track, and streamline customer email communications has improved customer email response time by more than 50% for Sound Telecom, an Issaquah, WA headquartered inbound/outbound/Internet call support center.

Using IFM eMail Manager to resolve and track online customer inquiries and issues for such clients as boeingstore.com and Port Chatham Seafood, Sound Telecom was able to train all customer service representatives and begin using the ASP tool within 2 hours of adoption. Since then, customer response time has been cut in half due to ease of use and the ability to set up commonly used standard replies. In addition, it gave Sound Telecom the capability to track and respond to single customer correspondence; to internally forward and escalate issues; and to manage quality control in their customer support center.

According to Karen Shaffer, Inbound Customer Service Consultant at Sound Telecom, "We are excited about this tool. We have cut our response time in half enabling us to provide the highest level of customer service for both our clients and their customers. IFM eMail Manager is easy to use. It let us classify emails on-the-fly and allowed our clients easy access to the tool and the data we collected."

Iguana-Farm.com, a Palm Beach based web development firm offers IFM eMail Manager as an ASP tool for companies to manage their email communications anytime, anywhere, and by any number of people. The tool allows multiple users to access emails awaiting responses; track progress on open emails/issues, monitor same customer correspondence; schedule standard replies and auto-responses; reference successful resolutions to similar email requests; and search archived emails. Additionally, IFM eMail Manager allows administrators to track user activity (i.e. who answered which email, how many were answered daily or by an individual user, close rates, time spent) in order to analyze success rates and efficiencies of business.

IFM eMail Manger is available from resellers of Iguana-Farm.com ASP tools. Resellers should contact Iguana-Farm.com directly or reference www.ifmodules.com for product information, tools, reseller qualifications and pricing information. Businesses interested in the tool should access www.iguana-farm.com/eman for more information and to inquire about resellers in their area.

About Iguana-Farm.com
Iguana-Farm.com develops web-based applications with a focus on building reusable modular components and ASP tools to provide customers with cost effective robust applications to help build their businesses. The company was founded in 1999 and has offices in the U.S and Latin America.

About Sound Telecom
Sound Telecom is a one-stop telecommunications organization providing cutting-edge solutions for traditional and e-commerce businesses. Since its inception in 1986, Sound Telecom has grown into a nationwide leader in inbound and outbound call and Internet call services by fusing state-of-the-art technology with a friendly, professional staff. In addition, they provide outsourced online web support services including Web-Chat and Instant E-Mail Response.

Its newest division, Solaxis, represents the finest accumulation of unified communications services for enterprises, small/home businesses and individuals. Sound Telecoms outsourced services help companies improve their focus, free-up resources and reduce operating costs.

Sound Telecom Contact: Mike LaBaw, 800-577-1550

For information: http://www.iguana-farm.com/
Contact: ann.mcglinn@iguana-farm.com
Phone: 561-622-5117 x202

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