CUSTOMER CONTACT WORLD MAGAZINE - March 2002 issue is out (Contact Centre / CRM / Business Relationship Management)

Would you like to get more profit out of your business relationships? Customer Contact World Magazine can help. The March issue of Asia's CRM and call centres magazine has something for everyone.

CUSTOMER CONTACT WORLD MAGAZINE
March 2002 (Vol. 3, No. 2)

Would you like to get more profit out of your business relationships? Customer Contact World Magazine can help. The March issue of Asia's CRM and call centres magazine has something for everyone:

SALES
Sales matters, now more than ever. But no matter how hard you crack the whip over your sales team you'll lose ground to your competition unless your enterprise is *engineered* to sell. It's time to move on from sales as a 'numbers game' - to an analysis of your organization's 'predator competencies'. We'll help you get started.

INDIA, THE PHILIPPINES, CHINA
Are they Asia's call centre giants, or white elephants? Heroes or zeros? Cut through the hype and find out how these three markets are going to change the Asia Pacific call centres business over the next three years. The clock is ticking!

UTILITIES
In a world full of commodity products, utilities sell the biggest commodities of them all. Water, electricity, gas. How do they maintain customer loyalty in a deregulated environment? Which new directions are Asian utilities headed? How can you learn from their example? The March issue has the answers.

DOLPHINS
We said we had something for everyone ... grab your swimming costume and learn how Australia's Sea World created a compelling customer experience. Then find out how you can do the same.

Customer Contact World Magazine has been helping Asian enterprise decision-makers to build better customer relationships over the last three years. An annual subscription of 6 issues costs US$30. To be on the inside looking out, click here to subscribe:
http://www.ccworldnet.com/contact_mag/

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