Revolutionary new service for the telecommunications industry.

New consulting concept via internet portal provides telecom and data networking companies access to experienced engineers for consulting, training and support services at significantly reduced costs.

01 March 2002 (Toronto) A new technical support alternative, TelcoSupport.net has opened its virtual doors for business. Aimed at the global telecommunications market, TelcoSupport.net has built a network of seasoned professionals from all disciplines of the industry to offer both contract and on-demand resolutions of equipment and network problems. The service is aimed at both full time technical support staff and independent consultants that may require occasional or ongoing technical assistance.

Basing its network of engineers in strategic locations around the globe, the firm claims to be able to respond to calls fielded from any location in the world without delays resulting from time differences or national holidays. In addition, the use of streamlined reporting processes and semi-autonomous support staff avoids the impediments typically found in large, often understaffed, corporate support groups. An autoresponder logs the client's call and acknowledge receipt of the service request. Founder Al Younker says that his team of engineers typically has 20 or more years in the industry and have previously served in senior vendor-level support or engineering positions.

Payments for services can be based on a standard service contract or a per-hour basis by which the client is only billed for the time spent responding to a specific customer request. Charges can be as low as $10/hour depending on the complexity of the response. The use of PayPal accounts allow for payments via credit card or bank transfer making the service available to users in all areas of the technical support world.

Mr. Younker says, "The time has arrived for the telecommunications industry to open its eyes to the fact that high quality technical support has become a commodity and need not be a high dollar luxury item affordable only to the select few. With the downsizing of the major equipment vendors, many valuable technical support engineers have become available to networks such as ours. Utilizing their talents, training and experience allows us to provide a service that is second to none at a price that can accommodate any network operator, support organization or individual."

Details of TelcoSupport.net can be found at http://www.telcosupport.net or questions@telcosupport.net .