Noble Systems Offers Advanced Call Center Solutions for Increasing Call Quality and Improving Center Productivity

Noble Systems Corporation, a global provider of contact automation technology, has been granted a Patent (# US 6,356,634 B1) for its exclusive technology to allow the interactive playback of pre-recorded messages during a call. Marketed under the product name ATOMS® Perfect Script, the technology takes the use of the ATOMS® contact center solution to the next level. ATOMS® predictive dialing and ACD features focus on increasing the quantity of an agents talk time. With Perfect Script, call centers can address the quality of the talk time.

Noble Systems Offers Advanced Call Center Solutions for Increasing Call Quality and Improving Center Productivity
Award-winning Developer Receives Patent for Pre-recorded Scripting Technology

Atlanta, GA -- April 2002: Noble Systems Corporation, a global provider of contact automation technology, has been granted a Patent (# US 6,356,634 B1) for one of the newest tools in the companys award-winning ATOMS® contact center management suite. With its exclusive technology to allow the interactive playback of pre-recorded messages during a call, Noble Systems introduces another advancement in call center solutions.

Marketed under the product name ATOMS® Perfect Script, the technology takes the use of the ATOMS® contact center solution to the next level. ATOMS® predictive dialing and ACD features focus on increasing the quantity of an agents talk time. With Perfect Script, call centers can address the quality of the talk time.

ATOMS® Perfect Script allows agents to pre-record selected segments of the calling script, unique to each campaign, and then deliver the recordings in any sequence on a call-by-call basis. All or part of a script can be digitally recorded in the agents voice, and then played back for customers instantly, or in an agent-controlled environment. For quality control, a manager must review each recorded script segment before it can be used by the agent. Once approved, the recordings are delivered during the call at the touch of a button or automatically at a pre-defined point in the call. All recordings can be interrupted at any time, permitting the agent to take over the call, without the customer detecting the difference between the recording and the live agent. In addition, managers can review productivity statistics and the recorded scripts used by their best agents to determine why those agents are so successful -- information that can be invaluable in agent training.

Noble Systems patented technology offers call centers the ability to proactively improve call quality, ensure consistency, and contribute to agent retention. Users of Perfect Script benefit from the ability to control a number of variables from call to call, so that each agent delivers a perfect script with the same enthusiasm on every call, every time. Agents enjoy the ability to record script segments, eliminating repetitive script delivery. And, unlike voice recorders -- which assist with the quality of call after the fact -- ATOMS® Perfect Script addresses quality before the calls even take place.

We are excited about the opportunities that the patented ATOMS® Perfect Script technology provides," said Jim Noble, Jr., President and CEO of Noble Systems Corporation. Perfect Script has so many applications across all industries -- it offers the ideal solution for recording agent greetings, offer terms and conditions, or long legal disclaimers. With this exclusive solution, Noble Systems can help our clients influence the productivity of their call centers by focusing on the quality of their campaigns, rather than solely on the quantity of calls."

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 15,000+ agents at more than 500 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the worlds leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management.

For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesystemscorp.com.

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