Frost and Sullivan Ranks Aspect's Workforce Management Solution Number One for Second Consecutive Year

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announced today that its award-winning workforce management software suite ranks number one in market share for the second consecutive year according to a report published by analyst firm Frost & Sullivan.

Frost and Sullivan Ranks Aspect's Workforce Management Solution Number One for Second Consecutive Year

Singapore, April 22, 2002~Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announced today that its award-winning workforce management software suite ranks number one in market share for the second consecutive year according to a report published by analyst firm Frost & Sullivan. Aspect eWorkforce Management, installed in more than 3,000 sites in 45 countries, improves contact center efficiency by automating the complexities associated with staff scheduling. Aspect~s solution blends employee preferences with business requirements to deliver optimal schedules that ensure a high rate of adherence. Studies have shown that flexible workforce scheduling improves employee job satisfaction and employee retention, helps achieve revenue and bottom-line goals and ultimately improves customer service.

~Aspect Communications occupied the number one ranking in the North American workforce management software market during both 2000 and 2001. The Aspect eWorkforce Management application offers such advanced features as IVR and Web-based agent schedule request options,~ wrote Katrina Howell of Frost & Sullivan in her Agent Performance Optimization 2001 report. Aspect~s workforce management solution customers include such sterling brands as DaimlerChrysler and Hilton Reservations Worldwide.

Aspect eWorkforce Management is a unique application that recognizes the importance of creating a positive working environment by empowering contact center representatives to deliver quality service. Representatives can make schedule preferences known online or over the phone at any time, and the system will accommodate them. Representatives are notified in real time of any changes to their schedules or of the opportunity for overtime. The scheduling software has many unique features to help ease the complex scheduling process. For example, staff schedules can adapt to any fluctuation in the incoming contact volume.

~There are approximately 7 million contact center representatives on the front lines. Technology that helps them improve their productivity ultimately benefits the entire corporation through increased revenue, customer loyalty and employee morale,~ said Beatriz Infante, Aspect~s chairman, president and chief executive officer. ~Workforce management software should be a key element of companies~ customer service initiatives. Aspect is extremely committed to our customers, and we strive to provide them with the very best workforce management solutions available anywhere.~

Frost & Sullivan awarded Aspect Communications the Brand Awareness Development Market Engineering Award for Aspect eWorkforce Management in December 2001. This award was given to Aspect to make obvious its excellence in creating brand recognition and awareness in the current marketplace. According to an extensive end-user survey conducted by Frost & Sullivan, Aspect~s product innovation creates customer loyalty. The survey results indicated that Aspect customers are satisfied with Aspect eWorkforce Management~s overall performance.

Aspect unveiled Aspect eWorkforce Management version 6.0 in August 2001. Updates included forecasting capabilities that generate schedules for staff and enable them to decipher the volume of incoming contacts; a notification server to alert representatives to an influx of calls or a slow interval to allow for breaks or online learning sessions; and an Aspect Contact Server eWorkforce Management Toolkit aimed to deliver fast, out-of-the-box integration of workforce management data with a contact center platform that manages all contacts coming into a company over any communication channel.

About Aspect eWorkforce Management
Aspect~s solution for automating the management of the contact center~s most expensive and most valuable resource~its workforce~evolved from Aspect~s acquisition of TCS in 1995. According to the most recent independent research analysis, Aspect is the workforce management market share leader. Aspect reports more than 3,000 Aspect eWorkforce Management software customer installations in 45 countries. The software, developed from 25 years of experience in contact center staffing, is available for Aspect-based or multi-vendor environments, just as Aspect~s other applications are, so businesses can leverage existing investments through the addition of Aspect~s software solutions for enhancing contact center efficiency.

About Aspect

Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company~s front-office, back-office, Internet and telephony infrastructures. Aspect~s leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution
partners. For more information about Aspect, visit the company~s Web site at http://www.aspect.com or call the Singapore Head office on (65) 6580-6699.