PERMABOND INTRODUCES NEW WEBSITE AND E-CUSTOMER INTERACTIVE COLLABORATION TOOL.

Permabond, an Engineered adhesive manufacturer has redesigned it website and added a custom CRM and interactive tool for working with customers and potential prospects.

BRIDGEWATER, NJ --Permabond, in keeping with their corporate philosophy, People, Products, Customers," has created an e-business web site, as a vital ingredient to its future success. The site is built along with a secure database and CRM software that only Permabond sales teams, technical service and customer service teams have access to. The database is also linked to the Web site, and allows team members, to access and collaborate with the team and/or customer information on the road or in their offices.

Customers with login access are able to access the e-Customer" module for placing orders, requesting service, keeping track of their prior purchases, projects and order tracking information. Repeat ordering is made even easier by the quick order" function. It can be accessed with a couple of clicks, edited and submitted.

In addition to these password-protected regions of the site, there is a general portion of the site that allows customers and potential customers to access a broad range of information with regard to Permabonds markets, applications, technical data, safety data and products.

This site allows the user open 24-hour access. This access aids those industries who manufacture 24-hours a day, by allowing them to order supplies as needed, rather than forcing them to wait until the next business day. The site has a customer service emphasis, presenting knowledge to potential customers and better serving existing customers. The site can be accessed at www.permabond.com.