Richard Salwen, Former V.P. of Dell, Joins InstantService Board

InstantService, a provider of cost-saving chat and email solutions, announced today that Richard Salwen, former V.P. of Dell Corporation, has joined its Board of Directors.

Seattle, WA -- June 12, 2002 -- InstantService, a provider of cost-saving chat and email solutions, announced today that Richard Salwen, former V.P. of Dell Corporation, has joined its Board of Directors.
   
Richard (Rick) Salwen is the former Vice President, General Counsel and Corporate Secretary of Dell Computer Corporation. Mr. Salwen joined Dell in 1989 while annual revenues were $250 million and retired in 2000, when revenues had reached $30 billion. Prior to Dell, Rick was General Counsel and Partner for the Perot Group in Dallas, Associate General Counsel for Electronic Data Systems Corporation, and a lawyer for the Federal Aviation Administration. Rick earned his B.A. and Law degrees at the University of Washington in Seattle.

"Mr. Salwen is a remarkable asset on our Board," said Mike Lande, CEO of InstantService. He brings with him decades of executive level corporate expertise. Rick will play a driving role in InstantServices development."

About InstantService
   
InstantService is a Seattle-based company, which delivers ASP customer communications services to contact and call centers that lower costs, increase customer contacts, and raise satisfaction levels. InstantService provides integrated chat, email management, a dynamic FAQ tool, and a suite of industrial strength administrative reporting and queuing tools. With usage-based fees, InstantService pricing is flexible and promotes cost savings per individual customer contact.

Clients served include MSN eShop, Motorola, Gateway, 3Com, Prudential Financial, McAfee, Sento, DiTech, Ernst & Young, BoeingStore.com, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.