InstantService Launches Online Business Case Development Toolkit

InstantService, a provider of cost-saving chat and email solutions, announced today the launch of the InstantService Business Case Development Toolkit.

Seattle, WA -- June 19, 2002 -- InstantService, a provider of cost-saving chat and email solutions, announced today the launch of the InstantService Business Case Development Toolkit.

The InstantService Business Case Development Tool Kit will assist companies in setting and organizing their customer service objectives. The toolkit contains:

·   InstantService Return On Investment (ROI) Calculator
·   Request For Information (RFI) Template
·   Industry quotes
·   Case study documentation

Prospective customers understand the need to incorporate web-based customer services. Difficulties may arise when these companies set out to build a supporting business case. The InstantService Business Case Development Toolkit is a package of service tools that are based on industry usage standards. The toolkit articulates prospects business needs and guides them through product selection. The goal is for prospective customers to receive the best solution for their needs -- even if the solution is one other than InstantService.

Site visitors supply basic data on their business when they request the RFI template or the ROI calculator. Within one business day, the visitor receives consultation from an experienced InstantService Account Manager. Industry quotes and InstantService case studies are available around the clock. The end result is visitors obtain the information required to make the best-educated decisions on their customer service product selection.

The corporate decision to implement web-based customer communication tools is the culmination of substantial analysis. Our experience shows that potential customers dont always know where to begin the evaluation process," said Mike Lande, CEO of InstantService. We believe the InstantService Business Case Toolkit will help guide prospects through evaluation to product selection."   

About InstantService
   
InstantService is a Seattle-based company, which delivers ASP customer communications services to contact and call centers that lower costs, increase customer contacts, and raise satisfaction levels. InstantService provides integrated chat, email management, a dynamic FAQ tool, and a suite of industrial strength administrative reporting and queuing tools. With usage-based fees, InstantService pricing is flexible and promotes cost savings per individual customer contact.

Clients served include MSN eShop, Motorola, Gateway, 3Com, Prudential Financial, McAfee, Sento, DiTech, Ernst & Young, BoeingStore.com, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.