InstantService 3.1 -- Fulfills Customer Feature Requests

InstantService, a provider of cost-saving chat and email solutions, announced today the release of InstantService 3.1. InstantService 3.1 is the second major release of its customer communication tool this year.

Seattle, WA -- June 26, 2002 -- InstantService, a provider of cost-saving chat and email solutions, announced today the release of InstantService 3.1. InstantService 3.1 is the second major release of its customer communication tool this year.

"As a company, Homes.com needed to have a mail service that worked fast and efficiently while being able to track responses and monitor incoming and outgoing mail. InstantService is the complete package that we were seeking. With their mail service, our service representatives are saving valuable time when responding to customers," said Patty McNease, Director of Customer Service, Homes.com.

InstantService regularly holds customer focus groups to evaluate client satisfaction, service performance, and product development expectations. The enhancements and feature additions of InstantService 3.1 were generated from customer requests gathered from our on-going focus groups. Our latest release delivers improved agent usability, enhanced reporting and enriched chat server performance.

Highlights of InstantService 3.1:

·   Enhanced email that allows agents to easily initiate and send new mail
·   Auto acknowledgment of incoming customer mail
·   Spell Check with "auto-check", available for chat and mail
·   Agent Console supports links to interface with third party applications or web-based customer records
·   InstantService chat servers optimized for superior service
·   Reorganized navigation and expanded Call Center reporting capabilities
·   Redesigned Agent Console Response Library Interface

"Providing customers like Homes.com with quality customer service is priority one for us," said Mike Lande, CEO of InstantService. " InstantService 3.1 delivers the enhancements that directly fulfill our customers requests. This quality of service builds customer value while increasing satisfaction levels and aids valuable customer retention."
About Homes.com
Homes.com, Inc. (http://www.homes.com) is a Premier Technology Enabling
Business Solutions Provider for the Real Estate Industry. The Homes.com
family of products includes the IDX-compliant BrokerAdvantage(tm) and
AgentAdvantage(tm) Website Development and Hosting Solutions for Real Estate Professionals. Additionally, Homes.com offers product solutions for Internet Enabling, eCoaching, Advertising, and PREP Suite 4.5(tm), a customer
management software system that utilizes both the Desktop and the Internet
to enhance the Marketing and Productivity of any Real Estate Professional.
Homes.com boasts a Search-for-Homes Search Consumer Portal
(http://www.homes.com) receiving over 500,000 unique Visitors each month and
the nation's largest network of participating real estate professionals.
About InstantService
   
InstantService is a Seattle-based company, which delivers ASP customer communications services to contact and call centers that lower costs, increase customer contacts, and raise satisfaction levels. InstantService provides integrated chat, email management, a dynamic FAQ tool, and a suite of industrial strength administrative reporting and queuing tools. With usage-based fees, InstantService pricing is flexible and promotes cost savings per individual customer contact.

Clients served include MSN eShop, Motorola, Gateway, 3Com, Prudential Financial, McAfee, Sento, DiTech, Sony Online Entertainment, Pfizer, Raytheon, Ernst & Young, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.

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