Award-Winning CIO Joins ServiceCentral Technologies†Board of Advisors

With over twenty years of experience in telecom, retail, e-business and web hosting, Nicholas Farsi, will play an instrumental role in ServiceCentralâ€s future.

FOR IMMEDIATE RELEASE

ATLANTA, GA †August 5, 2002 †ServiceCentral Technologies, Inc., a leading provider of service management solutions, today announced Nicholas Farsi has joined the ServiceCentral board of advisors. Farsi has over twenty years of diversified experience in telecom, retail, e-business and web hosting, and will help set company direction as ServiceCentral advances its strategy to improve management and visibility of the complex business processes found in service organizations. Computerworld recently named Farsi as one of the Premier 100 IT Leaders for 2002, and he received the 2001 Georgia CIO of the Year Award.

Most recently, Farsi, served as senior vice president and CIO of Interland, a leading provider of business class web hosting products, where he was responsible for voice and data network technology strategy. Prior to Interland, he was vice president and CIO of Avana Communications, an integrated communications provider, and director of systems development for BellSouth Cellular Corporation. Farsi started his career and spent fourteen years with Federated Systems Group, a multi-billion dollar retail business. He has a BS in Business Administration from the Citadel Military College, and has completed technical training at the Massachusetts Institute of Technology (MIT).
   
"With his broad range of technological and industry experience, Nick will be a valuable asset to help ServiceCentral continue to address the needs of our core telecom customer base, and simultaneously extend our solutions to other industries," said Thornton Muir, CEO of ServiceCentral.

According to Farsi, "ServiceCentral has a stellar reputation in the service management market, and a track record of delivering innovative, value-driven solutions. Iâ€m looking forward to the opportunity to participate in the development of the companyâ€s software and overall growth."

About ServiceCentral Technologies
ServiceCentral Technologies delivers true enterprise-level service chain management solutions for companies, bringing order, management and visibility to the complex business processes associated with managing and supporting product service operations. ServiceCentral applications help companies experience improved customer service, streamlined operations and increased profits. For more information, visit www.servicecentral.com, or call 1-800-870-7070.

For more information contact:
Steve Heinz, ServiceCentral, (404) 870-7070, steve.heinz@servicecentral.com

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