ERICH RICHTER PROMOTED TO TECHNICAL SERVICE MANAGER Putting 20 Years of Videotek Experience to Service

Videotek, a leader in the broadcast test and measurement equipment industry, has announced the promotion of Erich Richter to the position of Technical Service Manager. Erich has been a member of the Service Team for over twenty (20) years and has extensive technical and administrative experience within the department.

Pottstown, PA, July 31, 2002 -Videotek, a leader in the broadcast test and measurement equipment industry, has announced the promotion of Erich Richter to the position of Technical Service Manager. Erich has been a member of the Service Team for over twenty (20) years and has extensive technical and administrative experience within the department.

With a "zero defects" quality attitude, and a five (5) year certified warranty on all products made by Videotek, the service department is a critical point of contact for all end-users.

"Service is one of the most customer oriented areas within our organization," explains Philip Steyaert, President of Videotek. "If vital broadcasting equipment is sent to us, our customers need answers and service fast! This is where our fundamental corporate philosophies are put to the test. We take customer service - as we do quality - very seriously and we are very confident in Erich's abilities to effectively lead this service team."

Prior to Erich's promotion, Rick Hollowbush, Vice President of Videotek, managed the technical service team while working on new and existing product developments. However, with numerous cutting-edge technologies soon to be released by Videotek, Rick has had to reallocate his time to the Product Development and Engineering teams. "These are exciting times for Videotek," remarks Rick, "with the numerous advances in broadcasting technologies has come an incredible opportunity to develop innovative test and measurement solutions for the industry."

Twenty years in service, working under Rick's leadership, has prepared Erich for this significant promotion. "It's not just about troubleshooting and contacting the end-user," explains Erich, "it's about the complete package of customer service. With years of insight into our customers' applications and demands, I am able to call on a wealth of knowledge to help any customer immediately. Great service is key in this industry!"

Located at 243 Shoemaker Road, Pottstown, PA, 19464, Videotek, Inc. is a leading manufacturer of test and measurement equipment, video demodulators, routing switchers, color correctors and processors and related equipment for the professional video and television broadcast markets. Videotek is committed to zero defects and is ISO-9001 certified.

For sales information, please contact sales@videotek.com

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