Contentcan Publishes New Title: Understanding Service Level Management

Contentcan, a publisher of print and electronic content on business IT topics, announces the publication of Understanding Service Level Management by Jerri L Ledford (ISBN 1-904081-06-1).

Shaftesbury, England --14 August 2002 -- Contentcan, a publisher of print and electronic content on business IT topics, announces the publication of Understanding Service Level Management by Jerri L Ledford (ISBN 1-904081-06-1).

This 52-page book provides an essential introduction to Service Level Management (SLM) for business people who are about to use or using an Application Service Provider (ASP) or Web Service Provider (WSP). The book defines SLM, discusses its tools and technologies, and gives detailed guidance on how to implement SLM. It also covers how to structure a Service Level Agreement (SLA) to support effective SLM for services delivered by either internal or external software-as-service providers.

More information about the book, an online abstract plus buy-and-download of the electronic version can be found at http://www.contentcan.com/content/1904081061/1904081061.htm.

Other titles in Contentcans Web Services series include Web Services: A Managers Guide and Web Services: An Introduction to Microsoft.NET.

About the Author

Jerri Ledford is an independent technology journalist and writer, who has focused on the service provider and outsourcing industries since 1997. During the last few years, she has contributed more than 600 articles and news stories to publications such as ASPstreet.com, ASPNews.com, Application Planet, Network World, and New Architect magazine.

About Contentcan

Contentcan publishes introductory titles of less than 100 pages on business IT topics that are targeted at business people. Contentcan focuses on business management applications such as analytics, ERP and Web Services. Available in print or electronic formats, these titles are also available for bulk licensing to support marketing campaigns or events such as seminars or Webinars.

For review copies or other queries,
Email info@contentcan.com
Visit http://www.contentcan.com
Call +44 (0) 1747-852659

Note: Contentcan is a registered trademark of Contentcan Limited.

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