TELEPHONETICS APPOINTS CONVERGENT SYSTEMS AS APPROVED RESELLER

Convergent Systems to target SMEs and call centres with Telephonetics new virtual operator system

Hemel Hempstead, UK--Fast growing computer telephony and speech recognition specialists Telephonetics have appointed Convergent Systems as an Approved Reseller.

Convergent Systems, a UK-based supplier of communications equipment and services, will initially focus on selling Telephonetics new virtual operator system, the ContactPortal®, into the SME and contact centre markets.

Believed to be the first system of its type in the UK, Telephonetics new ContactPortal® can be integrated with virtually any PABX on the market and uses advanced speech recognition technology to answer, transfer and make telephone calls.

Telephonetics ContactPortal® is a powerful and cost-effective tool that delivers natural speech recognition in a shrink wrapped form, which is what many evolving businesses want," says John Conoley, managing director of Convergent Systems.

Because it allows you to contact people simply by saying their name, the ContactPortal® simplifies what can be a long and laborious process into a simple, one step communication connection."

When callers ring in, the system simply asks them who theyd like to speak to and then automatically transfers them to the correct extension. To make internal and external calls, users just say the name of the person they want to talk to and the system automatically puts the call through.

The ContactPortal® also incorporates unique call screening and mobility features which enable individuals to control if, when and from whom they wish to receive calls.

Telephonetics ContactPortal® is the first speech recognition system we have added to our portfolio," says John Conoley. We selected it because it has a greater UK presence than other speech recognition systems and is supported by a strong UK team.

Many speech recognition products use the same core engines. Support is the key to its success."

Telephonetics ContactPortal is ideal for call centres, allowing them to use speech recognition technology to reduce the high percentage of missed or lost calls by ensuring callers are connected to the right person first time.

Its perfect too for companies with remote employees. All people have to do is say the name of the person they want to contact and the call is put through -- wherever they are.

Commenting on the appointment of Convergent Systems as a reseller, Paul Welham, sales and marketing director of Telephonetics, said: We have been working with Convergent Systems for some time and respect and admire their professional approach in all aspects of their business model.

Adding a leading UK player such as Convergent Systems to our distribution network will benefit all parties and provide their customers with cost effective world beating technology developed in the UK." ENDS

Note to editors:

About Telephonetics (www.telephonetics.co.uk)
Telephonetics specialises in the development of high-end digital computer telephony and speech recognition projects from conception through to specification, software creation, hardware installation and support. Its clients include large corporations, who rely on Telephonetics for its detailed and specialist knowledge of computer telephony and speech recognition.

Wholly owned and funded by the founders, Telephonetics currently controls approximately 75% of the UK multiplex cinema IVR market. It also provides bespoke developments, generic products and managed services for other industries, and has a blue chip client base that includes BT Cellnet and Avaya. Its solutions use best of breed open-systems technology from Aculab, Intel, Philips Speech Processing and Nuance.    

For further information, please contact:
Paul Welham
Sales & Marketing Director
Telephonetics - "Making Sound Business Sense"
www.telephonetics.co.uk
Tel: +44 (0)1442 242 242
PaulW@TELEPHONETICS.CO.UK

or Tracey Williams, PR Consultant: +44 (0) 1225 723237
twpr@compuserve.com   

About Convergent: www.convergentsystems.uk.com
Convergent Systems delivers converged voice and data solutions using its own and its partners technologies. Convergent Systems is an AVAYA Gold Partner and a BT Premier Partner. Convergent Systems also provides integrated contact centre systems using the optimum blend of partner technology and the Callmedia suite of sophisticated contact centre applications developed in-house by its own R&D unit, Convergent Labs. Callmedia systems give contact centres full multi-channel capabilities, allowing contact centres to handle phone calls, voice mails, emails, faxes, web chat sessions, and web call-backs. All channels are routed according to the skills sets of available agents and the priorities defined by the user.

Convergent Systems, 6 Manor Court, Barnes Wallis Road, Fareham, Hants PO15 5TH.

For further information, please contact:
Paul Taylor, intro communications.
Tel: 020 8699 7176. Fax: 020 8699 7068. paul@intropr.com