Genesys chooses Elix to extend their training offering

The Elix Academy becomes an official Genesys University campus

Montreal, Quebec, September 5, 2002 - Elix-a world leader in self-service and agent-assisted touchpoint solutions for contact centers, announces that Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel, has chosen Elix to offer collaborative and unified training services to Genesys customers and partners. Elix will support contact center professionals wishing to update or renew their Genesys solutions knowledge, therefore optimizing their contact center investments. The Elix Academy, based in Montreal, joins San Francisco, CA, and Raleigh, NC locations as an official Genesys University campus.

The Elix Academy gives Genesys users easy access to a high quality Genesys training center. The trainings offered on Genesys solutions are an integral part of Genesys University's general calendar, rendering an easy registration process. The collaboration between Elix Academy and Genesys campuses provides a more flexible and complete course calendar with an enhanced coordination of the training schedules. In addition, Elix's Genesys-certified trainers garner years of experience from real-life computer telephony integration (CTI) solutions cases and are renowned for the quality and professionalism of their courses.

"This natural association is beneficial to both parties. It leverages Elix's years of hands-on experience and long lasting partnership with Genesys and extends their training offering," said François Rainville, CEO and President of Elix. "Furthermore, trainees get the chance to combine high-quality training with the visit of a multicultural, historical and quite inexpensive city."

"The Elix Academy has high educational standards and receives an impressively high satisfaction rate from their students. Genesys is delighted to add to their already highly-skilled group of trainers the experienced Elix instructors. This can only be beneficial to our customers, partners, and contact center professionals using Genesys solutions," said Steve Bernard, VP Education Services, Genesys.

About Genesys
Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the leading provider of customer contact center solutions for Collaborative CRM, a critical component of a complete CRM business strategy. Genesys' integrated suite of open, infrastructure-independent solutions manages customer interactions across all media types, networks, and applications. Genesys enables personalized cost-effective customer service and delivers a foundation for enterprise-wide business processes that generate long-term, profitable customer relationships. Headquartered in San Francisco, Genesys has offices worldwide and maintains a global network of strategic partners, including Accenture, Alcatel, IBM and IBM Global Services, PeopleSoft, SAP, Siebel Systems and Verizon. Visit www.genesyslab.com for more information.

About Elix
Elix is a world leader in self-service and agent-assisted touchpoint solutions for contact centers. The company offers a complete suite of products and services for the development of contact center and telecommunications services, including: IVS for the development of interactive services such as telephony, voice, fax, voice recognition, Internet, and text-to-speech; Maestro for the creation of contact center applications using IVR, CTI, speech recognition, fax, and text-to-speech; Impresario, an advanced agent productivity toolbar; Presto, a selective data collection engine; and Libretto, a quality monitoring platform. More information about the company is available on the Internet at www.elixonline.com.

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Elix Contact
Rita Azrak
Director, Marketing and Communications
rita.azrak@elixonline.com
Tel.: +1.514.768.1000, ext. 2323
Fax: +1.514.768.7680

            
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