The Customer Groups Christen Campi and Michelle Curless Become Certified Purdue University BenchmarkPortal Auditors

The Customer Group (TCG), LLC, a niche consulting firm specializing in Customer Interaction Excellence, is pleased to announce the recent certification of two of their Managing Directors. Both Christen Campi and Michelle Curless were honored to join the auditor ranks within the esteemed BenchmarkPortal of Purdue University. The Customer Groups benchmarking capability is a complementary addition to its already strategically and operationally focused service offerings. TCGs approach to benchmarking provides clients with a critical point of reference that serves as a standard by which performance can be measured; as well as serves as a basis for evaluation.

CHICAGO -- September 17, 2002 -- The Customer Group (TCG), LLC, a niche consulting firm specializing in Customer Interaction Excellence, is pleased to announce the recent certification of two of their Managing Directors. Both Christen Campi and Michelle Curless were honored to join the auditor ranks within the esteemed BenchmarkPortal of Purdue University.

Michelle and Christen worked closely with Dru Phelps, Vice-President of Consultant Relations for BenchmarkPortal, to become certified in Purdues benchmarking techniques. The Customer Groups benchmarking capability is a complementary addition to its already strategically and operationally focused service offerings. TCGs approach to benchmarking provides clients with a critical point of reference that serves as a standard by which performance can be measured; as well as serves as a basis for evaluation.

At TCG, we recognize benchmarking as an integral part of call center operating models. It is much more than merely measuring up to your competition. It is an opportunity to analyze the relationship, impact and sensitivity of customer satisfaction, service levels, costs and quality," said Christen Campi of the TCG New York office.

Both Christen and Michelle are listed as certified auditors with Benchmark Portal. For more information, please visit www.customergroup.com or www.benchmarkportal.com.

About BenchmarkPortal

BenchmarkPortal, www.benchmarkportal.com is the source for Customer Relationship Management (CRM) best practices information for call centers. Through analysis, reports, and leading edge research, BenchmarkPortal aims to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole, worldwide.

About The Customer Group, LLC

Founded in 1999 and based in Chicago, The Customer Group, LLC (TCG) is a niche consulting firm, advising businesses in the delivery of Customer Interaction Excellence. The company also operates regional offices in New York and Atlanta. The Customer Groups world-class team of consultants average over 10 years of real world experience in developing business strategy, designing effective customer-facing operations and deploying enabling technology. Using the Companys proven methodology, CustomerAcuity, consultants work with companies to enhance their customer experience. The Customer Group believes that customer relationships drive business results and relationships are built one interaction at a time. The companys results-driven and experienced based approach delivers pragmatic solutions and tangible results. Clients include Orbitz.com, Bank One, Charter One Bank, Credit Suisse First Boston, The Pampered Chef and many more. For information, please visit www.customergroup.com or call 1-800-452-9588.
# # #