Pulte Homes Ranks Highest in Customer Satisfaction in Charlotte, Houston, Las Vegas, Minneapolis/St. Paul, Phoenix, San Francisco Bay Area and Southern California Markets

Pulte Homes, the nation's largest homebuilder, tops customer satisfaction ranking in seven of the largest U.S. markets in the 2002 J.D. Power & Associates Study. Pulte ranked in the top three in 12 of the 16 markets studied.

BLOOMFIELD HILLS, Mich., September 17, 2002 -
Pulte Homes, Inc. (NYSE: PHM) announced today that its divisions in Charlotte, Houston, Las Vegas, Minneapolis/St. Paul, Phoenix, San Francisco Bay Area and Southern California rank highest in their respective markets in customer satisfaction in the J.D. Power and Associates 2002 New Home Builder Customer Satisfaction StudySM.

The study in 16 of the largest homebuilding markets in the United States noted customer service and home readiness as the two factors that most heavily influenced the customers overall level of satisfaction.
In addition to ranking highest in seven markets, Pulte Homes and its Del Webb communities rank among the Top Three homebuilder in 12 of the 16 markets surveyed.

- Ranked highest in Charlotte, Houston, Las Vegas, Minneapolis/St. Paul, San Francisco Bay Area, Phoenix (tied), and Southern California (Del Webb tied).

- Ranked second in Atlanta, Chicago (Del Webb), Denver/Colorado Springs, Las Vegas (Del Webb), and Phoenix (Del Webb).

- Rank third in Chicago, Dallas and Tampa Bay.

Pulte Homes in Las Vegas captured the highest customer satisfaction ranking of any builder surveyed in the 16 markets with a final score of 139. Coming the closest to that score was the tie between Pulte Homes and Blandford Homes in the Phoenix market. There, the two builders tied with a score of 133.

We are pleased to see that Pulte Homes commitment to providing quality homes and delighting the customer before and after the sale are being recognized by our homebuyers," said Mark J. OBrien, President and Chief Executive Officer of Pulte Homes. This is a significant achievement, but not the end in our journey for quality and customer satisfaction. Our goal is to have the same high level of customer satisfaction, throughout our operations, as reflected in the J.D. Power and Associates results."

Pulte Homes and Del Webb communities also ranked above average in the other four markets surveyed, Orlando, Philadelphia, Sacramento, and Washington D.C.

Along with customer service and home readiness, the factors that drive overall customer satisfaction include the sales staff, quality of workmanship/materials, price/value considerations, physical design elements, the builders design center, neighborhood recreational facilities and location.

Pulte Homes success comes from the outstanding commitment of our employees, contractors and manufacturing partners whose hard work and dedication to providing a superior product and excellent customer service have clearly paid off, not only in this recognition as a leader in overall customer satisfaction, but also in our own internal survey.

Pulte Homes surveys its homebuyers across all its 43 markets, inquiring about every aspect of their home buying experience and then uses all this information to develop even higher levels of quality and service. In 2002, the Company received the highest scores in customer satisfaction as measured in the surveys Overall Experience" rating since we began surveying in 1997." Said OBrien.

About Pulte Homes:
Pulte Homes, Inc., (www.pulte.com) based in Bloomfield Hills, Michigan, has operations in more than 43 markets across the United States. Under its Del Webb (www.delwebb.com) brand, the Company is also the nations leading builder of active adult communities for people age 55 and older. Over its history, the Company has constructed more than 300,000 homes and has been named Builder of the Year for 2002 by Professional Builder magazine. Pulte Mortgage Corporation is a nationwide lender committed to meeting the financing needs of Pulte Homes customers by offering a wide variety of loan products and superior customer service.

Web site: http://www.pulte.com/

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